Commercial Lines Associate Account Manager

World Insurance As; Vernon (NJ); On-site; USD 55,000 - 68,000; Full time

Job summary

World Insurance Associates is seeking an Associate Account Manager to support day-to-day management of middle-market and large accounts. You will handle routine service activities, renewal coordination, and maintenance of policy/client records to ensure high-quality service and strong client satisfaction.

The role emphasizes accuracy, timely delivery, and collaboration with Account Managers and Account Executives to support retention and growth in a fast-paced environment.

Qualifications

• HS Diploma or equivalent.
• Licensed or obtaining state Property & Casualty insurance license.
• Knowledge of Excel, Word, and other MS Office products.
• Strong written, oral, and interpersonal communication skills.
• Able to follow a well-established and familiar set of activities and/or process to derive a solution.

Responsibilities

• Set up and maintain account details, contacts, and policy information in EPIC.
• Summarize loss history.
• Summarize current programs and expiring exposures.
• Draft proposals, stewardship reports, and other presentations/reports related to large and complex clients with guidance from an Account Manager or Account Executive.
• Create premium billing allocations and review carrier invoices.
• Coordinate and finalize policy and endorsement check.
• Coordinate audits and resolve audit disputes.
• Document and process cancellations and non-renewals.
• Possible ordering of loss runs, generating proofs and endorsement/audit review.

Skills

Communication skills

Learning agility

Customer service orientation

Time management

Process adherence

Education

HS Diploma or equivalent

Tools

EPIC

Excel

Word

Job description

Description

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long‑term financial goals.

Founded in 2011, World is one of the fastest‑growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

Position Summary

The Associate Account Manager supports the day‑to‑day management of middle‑market and large accounts by assisting with routine service activities, renewal coordination, and the maintenance of accurate policy and client records. This role requires a strong focus on delivering responsive, high‑quality service to both external clients and internal team members, contributing to overall client satisfaction and account retention.

Primary Responsibilities

• Set up and maintain account details, contacts, and policy information in EPIC
• Summarize loss history.
• Summarize current programs and expiring exposures
• Leverage templates and system generated letters to draft proposals, stewardship reports, and other presentations / reports related to large and complex clients with guidance from an Account Manager or Account Executive.
• Create premium billing allocations and review carrier invoices
• Coordinate and finalize policy and endorsement check. Can review coverages and identify differences.
• Coordinate audits and effectively resolve audit disputes.
• Document and process cancellations and non‑renewals.
• Maybe responsible for ordering loss runs, generating proofs and endorsement and audit review

Work Experience

• 0‑2 years’ experience in Commercial Property and Casualty

Professional Licenses/Certifications

• Licensed or obtaining state Property & Casualty insurance license Essential Skills/Competencies
• Knowledge of Excel, Word, and other MS Office products to include basic formatting.
• Able to learn coverage fundamentals.
• Dedicated to meeting the expectations and requirements of co‑workers and clients. Able to quickly find common ground and solve problems.
• Seeks to obtain industry information, new product information, coverage and technology to continuously improve knowledge performance.
• Strong written, oral, and interpersonal communication skills.
• Able to follow a well‑established and familiar set of activities and/or process to derive a solution.
• Sets priorities and manages workflow to ensure effective, timely, and efficient service delivery.
• Works to achieve stated objectives and delivers results at the close direction of a senior team member.

Education

• HS Diploma or equivalent

Physical Demands & Working Conditions

Office work involves working at a desk most of the time, using a stand‑up/sit‑down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, maritalstatus, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation

This is a New Jersey based position with a competitive benefits package. The base salary ranges from $54,800 to $67,700, with bonus eligibility. Actual compensation will depend on experience, qualifications, and business needs. Learn more about our careers at: https://www.worldinsurance.com/careers.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.