Commercial Lines Associate Account Manager

World Insurance Associates LLC; Lakewood Township (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the insurance sector is seeking a dedicated Account Management Support professional. This role plays a crucial part in client retention and management, providing essential support to Account Executives. The ideal candidate will have a strong background in Commercial Lines and be adept at building relationships while ensuring high-quality service delivery. With opportunities for growth in a rapidly expanding organization, this position offers a chance to contribute significantly to client satisfaction and retention strategies. Join a dynamic team that values diversity and promotes a collaborative work environment.

Qualifications

• Minimum two years of experience in Commercial Lines Account Management.
• Property & Casualty License required or agreement to obtain within 3-6 months.

Responsibilities

• Assist Account Executive in managing Commercial Lines Property & Casualty Insurance.
• Grow client loyalty through positive relationships and excellent service.

Skills

Commercial Lines Account Management

Client Management

Communication Skills

Problem Solving

Microsoft Office

Education

Property & Casualty License

2 Years of Experience in Account Management

Tools

Applied/EPIC

Job description

2 weeks ago Be among the first 25 applicants

Summary
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in more than 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market-leading presence have created opportunities throughout the state, and we offer top talent the choice to work from multiple regional offices.

Position Overview
This position supports the Account Executive with responsibilities related to client management and retention.

Primary Responsibilities

• Assist Account Executive in managing a book of Commercial Lines Property & Casualty Insurance business, ensuring all tasks are completed accurately and on time.
• Grow client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication.
• Support in handling renewals, service requests, claims, billing, and new policies.
• Maintain a thorough understanding of the markets, their appetites, underwriting guidelines, and submission procedures.
• Review applications, policies, endorsements, and audits for accuracy.
• Complete loss/claim analysis and summaries.
• Coordinate expiration lists with department managers to obtain renewal business information.

Qualifications

• Minimum two years of Commercial Lines Account Management or support experience required.
• Property & Casualty License required or an agreement to obtain within 3-6 months of employment.
• Valid driver’s license and insurance required.
• Experience with Applied/EPIC or similar agency management software preferred.
• Strong administrative and computing skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently and enjoy interaction with team members.
• Self-motivated, driven, with a sense of urgency and ability to meet deadlines.
• Effective written and verbal communication skills, including active listening and problem-solving with minimal assistance.
• Ability to multitask, prioritize, work independently, and handle sensitive information discreetly.
• Maintain a professional demeanor and positive attitude.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate diversity and support our differences. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status. We also provide reasonable accommodations for known physical or mental limitations of qualified applicants or employees, unless undue hardship would occur.

To Executive Search Firms And Staffing Agencies

World does not accept unsolicited resumes from agencies without a signed mutual service agreement. Resumes submitted directly to hiring managers without contacting WIA’s HR department will be considered property of WIA, and no referral fees will be paid.