Commercial Lines Assistant Account Manager

HUB International; Burlington (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Life insurance

Short-Term Disability

Long-Term Disability

Wellness program

PTO

Growth opportunities

Job summary

HUB International is seeking a Commercial Lines Assistant Account Manager to support Account Managers and Producers in servicing assigned accounts in line with company policies. The role emphasizes accuracy, client service, and teamwork in a dynamic insurance environment.

Ideal candidates have at least one year of insurance experience, strong communication, and proficiency with MS Office. The position offers solid benefits and opportunities for growth within HUB’s North American operations.

Qualifications

• At least one year of insurance experience strongly preferred.
• Excellent written and verbal communication skills.
• Superior customer service and problem-solving skills.
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
• Detail-oriented self-starter and able to work in a team environment.

Responsibilities

• Prepares, reviews, and processes transactions, documents, and communications for assigned accounts.
• Participates in renewal preparation and generates renewal updates as directed.
• Delivers quality service to clients, team members, and carriers.
• Maintains accurate suspense and uses carrier websites to obtain documents.
• Input/maintain data in account management systems and provide mailroom/switchboard support.

Skills

Communication skills

Customer service

Teamwork

Organizational skills

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ABOUT HUB INTERNATIONAL

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events.
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY

The Commercial Lines Assistant Account Manager is responsible for assisting Account Managers and Producers with the servicing of assigned accounts in accordance with the practices, policies, and procedures of the Company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepares, reviews, and processes all transactions, correspondence, and documents, for assigned accounts, including but not limited to the following: applications billing policies certificates and evidences of insurance endorsements invoices proposals for new and renewal accounts change requests audits annual reviews binders cancellations setting up new/renewal client electronic files
• Participates in the renewal preparation process, including generating renewal updates on accounts specified by the Account Manager and/or Producer
• Provides quality customer service to clients, team members, and carriers
• Communicates with company personnel regarding the client’s needs and/or issues
• Maintains an accurate suspense system on all items that require a response
• Navigates and utilizes carrier websites to obtain documents and/or information as needed
• May fields phone calls from insureds regarding questions about their coverage, changes, additions, payments, cancellations etc.
• Responsible for scanning communications and documents
• Input/maintain data on account management system and ancillary systems as required
• Provide mailroom and switchboard support, when needed
• Other reasonable duties as assigned by your supervisor

REQUIREMENTS

• At least one year of insurance experience strongly preferred
• High School diploma or equivalent
• Ability to obtain state insurance license P&C within 90 days of employment
• Exceptional written and verbal communication skills
• Superior customer service and problem-solving skills.
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
• Detail-oriented self-starter
• Ability to work in a team environment
• Significant skill in handling competing demands and projects
• Excellent organizational skills and ability to prioritize and delegate responsibility
• Department Account Management & Service
• Required Experience: 1-2 years of relevant experience
• Required Travel: Negligible
• Required Education: High school or equivalent

E-VERIFY PROGRAM

E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.