Commercial Lines Account Manager

HUB International; Houston (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

HUB International is seeking a Commercial Lines Account Manager in Houston to deliver prompt, accurate service to clients, producers, and company personnel. You will manage a book of commercial accounts, handle endorsements and billing, and provide risk insights.

This role blends client advocacy with technical insurance knowledge in a collaborative environment. We value a strong background in property and casualty products, regulatory awareness, and excellent communication.

Qualifications

• Minimum five years of licensed experience in Property & Casualty Insurance.
• Strong negotiation and analytical skills with client focus.
• Excellent communication and interpersonal abilities; well organized and reliable.

Responsibilities

• Manage a dedicated book of commercial lines accounts, including endorsements, changes, billing, certificates, and policy reviews.
• Conduct risk assessments and provide coverage recommendations; assist with audits.
• Analyze policies and renewals to optimize coverage and terms; coordinate with producers during marketing submissions.
• Lead renewal negotiations to secure favorable terms and pricing for clients.
• Advocate for clients internally and collaborate with cross-functional teams.
• Mentor Customer Service Representatives and support team development.

Skills

Negotiation

Analytical skills

Communication

Interpersonal skills

Organization

Time management

Education

High school or equivalent

Tools

EPIC

Job description

About HUB International

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

Why Choose HUB?

Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

Job Overview

The Commercial Lines Account Manager will provide prompt, accurate and courteous service to our clients, producers and company personnel, while offering a high level of support in obtaining, maintaining, expanding and servicing our commercial accounts. The Commercial Lines Account Manager must have a thorough understanding of commercial insurance policies & coverage. The book of business is both new and renewal.

Responsibilities

• Client Portfolio Management: Manage a dedicated book of business, ensuring their insurance needs are met and exceeded. Review and work open activities in EPIC daily. Includes, handling endorsements, change requests, billing and certificates, proposals, analyze quotes, order coverages, and checking policies.
• Risk Assessment: Conduct thorough risk assessments, providing insights and recommendations for coverage adjustments. Review and assist with all client audits or audit disputes.
• Policy Analysis: Analyze property and casualty insurance policies, identifying areas for improvement and customization. Must have a thorough understanding of insurance contracts.
• Renewal Negotiations: Responsible for managing the renewal cycle and coordinating with the Producer on the account including marketing submissions, ensuring the clients receive optimal coverage and terms.
• Client Advocacy: Act as a strong advocate for clients within the organization, collaborating with various teams to address complex client needs.
• Mentorship: Provide guidance and mentorship to Customer Service Representatives, fostering their growth and development.

Qualifications

• More than 5 years of licensed experience in Property & Casualty Insurance.
• Proven track record in client management and account development.
• In-depth knowledge of property and casualty insurance products, regulations, and industry trends.
• Strong negotiation and analytical skills.Excellent communication and interpersonal abilities.
• Excellent organization and time management skills.

This is a hybrid role, requiring three days per week in the office.

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.