Commercial Lines Account Manager, Transportation

Insurance Office of America; Newark (CA); Hybrid; USD 88,000 - 95,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sickTime

Professional growth opportunities

Respectful culture and work-life life

Job summary

Insurance Office of America seeks an Account Manager - Commercial Lines to manage a book of business, ensure retention, and support new business. Coordinate day-to-day client service, policy administration, billing, claims, and renewals.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C license (CIC preferred), strong analytical and communication skills, and MS Office proficiency. Salary range $88,000–$95,000 with benefits.

Qualifications

• Active insurance license is required.
• CIC or equivalent professional designation preferred.
• 3+ years of account management experience or 5+ years in insurance.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and pursue outstanding balances.
• Maintain agency management systems and data accuracy.
• Communicate workload/status with the team.
• Deliver service excellence and anticipate client needs.
• Stay updated on company policies.
• Seek best practices to improve performance.
• Demonstrate IOA values.

Skills

Account management

Customer service

Communication

Analytical thinking

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Excel

Outlook

Word

Job description

Insurance Office of America seeks an Account Manager - Commercial Lines to manage a book of business, ensure retention, and support new business. Coordinate day-to-day client service, policy administration, billing, claims, and renewals.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C license (CIC preferred), strong analytical and communication skills, and MS Office proficiency. Salary range $88,000–$95,000 with benefits.