Commercial Lines Account Manager (Large Market)

Jonus Group; Grand Rapids (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Jonus Group is seeking a Commercial Lines Account Manager (Large Market) to oversee a portfolio of substantial accounts and deliver exceptional client service in a fast-paced setting.

The role focuses on analyzing client needs, proposing tailored coverage, and coordinating with underwriters to optimize policies, premiums, and renewals while maintaining strong relationships with carriers.

Qualifications

• Bachelor’s degree in Business, Insurance, or related field preferred or equivalent experience.
• Minimum of five years of experience in commercial lines account management, large market accounts.
• Active Property & Casualty license required; CIC/CPCU/ARM a plus.

Responsibilities

• Serve as the primary contact for assigned large market accounts, ensuring client satisfaction and retention.
• Analyze clients’ insurance needs, prepare tailored proposals and recommendations.
• Collaborate with underwriters to negotiate policies, coverage, premiums, and renewal terms.
• Manage the policy life cycle including endorsements, audits, claims assistance, and renewals.
• Maintain accurate client records in the agency management system.
• Provide exceptional customer service and proactive support; resolve inquiries.
• Stay informed about industry trends and coverage options for strategic advice.
• Develop and implement risk management strategies for large clients.
• Mentor junior team members and represent the organization at events.

Skills

Commercial insurance knowledge

Organizational skills

Communication & negotiation

CRM software

MS Office

Client relationship management

Professional development

Education

Bachelor’s degree in Business/Insurance or related field

Tools

CRM software

Agency management system

Microsoft Office Suite

Job description

Commercial Lines Account Manager (Large Market)

Job Summary

The Commercial Lines Account Manager (Large Market) will manage a portfolio of large market accounts, foster strong client relationships, and deliver exceptional service. This position is ideal for a proactive professional who excels in a fast-paced, client-focused environment and has a deep understanding of commercial insurance.

Responsibilities

• Serve as the primary point of contact for assigned large market commercial lines accounts, ensuring client satisfaction and retention.
• Analyze clients' insurance needs, prepare tailored proposals, and provide recommendations aligned with their business operations.
• Collaborate with underwriters and insurers to negotiate policies, coverage, premiums, and renewal terms to prioritize clients' interests.
• Manage the complete policy life cycle, including endorsements, audits, claims assistance, and renewals.
• Maintain accurate and up-to-date client records within the agency management system.
• Provide exceptional customer service by addressing inquiries, resolving issues, and offering proactive support.
• Stay informed about industry trends, regulations, and coverage options to offer strategic advice to clients.
• Develop and implement risk management strategies for large market clients to mitigate potential exposures.
• Mentor junior team members or account representatives, offering guidance and expertise.
• Represent the organization at community and networking events to build industry relationships.

Qualifications/Requirements

• Education: Bachelor’s degree in Business, Insurance, or a related field preferred. Equivalent professional experience will also be considered.
• Experience: Minimum of five years of experience in commercial lines account management, specifically with large market accounts.
• Licenses/Certifications: Active Property & Casualty insurance license required. Professional designations such as CIC, CPCU, or ARM are a plus.
• Skills:
  • Strong knowledge of commercial property, liability, workers' compensation, and other lines of business insurance.
  • Exceptional organizational skills with the ability to prioritize and meet deadlines in a fast-paced environment.
  • Excellent communication, negotiation, and problem-solving abilities.
  • Proficiency in insurance agency management systems, CRM software, and Microsoft Office Suite.
  • Capability to build and maintain long-term relationships with clients and carriers.
  • Dedication to continuous learning and professional development.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.