Commercial Lines Account Manager - Hybrid (Norwalk, OH.)

OneDigital; Norwalk (OH); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a knowledgeable Commercial Lines Account Manager to enhance client relationships and ensure satisfaction. In this role, you will manage client accounts, process insurance requests, and provide accurate information to clients and insurance companies. You will also have opportunities to pursue new sales and engage in professional development. Join a company committed to helping businesses thrive, even in uncertain times, while enjoying a supportive culture that values diversity and inclusion.

Benefits

Health Benefits

Paid Time Off

Overtime Pay

Learning and Development Programs

Employee Perks and Discounts

Retirement Benefits

Qualifications

• Preferred Property and Casualty Insurance License; willing to assist with licensing.
• Experience with Microsoft Office products and strong communication skills.

Responsibilities

• Build strong relationships with clients and maintain existing business.
• Process new and renewal business and assist with claims processing.

Skills

Property and Casualty Insurance License

Microsoft Office

Communication Skills

Time Management

Attention to Detail

Education

High School Diploma

Two Years of College

Experience in Insurance Industry

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Most of our clients have built their companies from the ground up. OneDigital has too. We stand alongside these business owners, providing peace of mind that if the unthinkable happens, they are protected. We are their trusted partner to help them manage risks from weather, injuries or other unforeseeable surprises. This gives our clients the ability to focus on what’s most important to them and their employees: doing their best work and living their best lives.

If you are looking for a career where you are helping people and businesses thrive, even during times of uncertainty, OneDigital is the right career for you.

Our Newest Opportunity:

Summary:

OneDigital is seeking an experienced and knowledgeable Commercial Lines Account Manager to service existing clients and help develop new client relationships. Account Managers serve as an important business contact for the client and are responsible for client success and satisfaction.

Primary Duties and Responsibilities:

1. Build strong relationships with clients to maintain existing business and to acquire new accounts by consistently providing prompt, accurate, and courteous service.
2. Process new and renewal business, endorsement requests, certificates of insurance, and review policies and endorsements for accuracy and relevance.
3. Correspond in a professional manner with insurance companies and clients to update, obtain or verify necessary information for account servicing.
4. Accurately answer client questions about their insurance coverages and needs.
5. Accurately answer insurance company underwriting questions about client accounts.
6. Assist with claims processing when applicable.
7. Assist with marketing when applicable.
8. Keep informed about new coverages and products.
9. Handle tasks in a manner which comply with the agency’s quality control standards.
10. Continue to look for opportunities to make new sales and cross-sell when in contact with clients.

Other Responsibilities:

1. Enroll in annual continuing education to stay updated on changes within the insurance industry.
2. Perform other specific duties and projects as assigned by Team Manager.
3. Pursue a program of personal and professional development.

Qualifications and Skills:

1. A current Property and Casualty Insurance License is preferred; however, OneDigital is willing to assist with licensing for the right applicant.
2. A high school diploma, two years of college, or two years experience in the insurance industry is preferred.
3. Experience with Microsoft Office products including Outlook, Word, Excel, and Teams.
4. Strong respect for confidentiality and attention to detail.
5. Strong time management skills.
6. Excellent written and oral communication skills.
7. Ability to understand and analyze insurance coverages, forms, and policies.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”).

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant.

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!