Commercial Lines Account Manager (Fully Remote)

Insurance Office of America; Greensboro (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance firm based in Greensboro, NC is looking for an experienced Account Manager - Commercial Lines to manage a comprehensive book of business. This fully remote role requires extensive knowledge of the insurance brokerage, exceptional customer service, and strong analytical skills. Ideal candidates have 3+ years' experience and relevant licensure, with a focus on account retention and team leadership. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick time

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation preferred.

Responsibilities

• Manage assigned book of business for account retention.
• Coordinate daily administrative and customer service activities.
• Handle customer service requests and policy administration.

Skills

Account management experience

Customer service

Analytical skills

Multitasking

Communication skills

Education

High School Diploma or equivalent

Active property & casualty licensing

Tools

MS Office (Outlook, Word, Excel)

Job description

Overview

Title : Account Manager - Commercial Lines

Fully Remote | Supporting : Producer Operations Team | Book Focus : General, Construction (required experience)

Note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit ioausa.com / locations

About the Role : Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Responsibilities

• Technical Competence : Maintain technical competence and industry expertise.
• Team Leadership : Direct daily activities of the account management team.
• Customer Service : Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management : Manage policy expirations and renewals.
• Renewal Process : Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable : Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance : Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring : Monitor and maintain activity / suspense to ensure timely completion.
• Communication : Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence : Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance : Stay updated on company policies and procedures.
• Continuous Improvement : Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values : Demonstrate integrity and leadership.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active property & casualty licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Benefits

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work / family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

Application Process

• 30-Minute Phone Screen
• Online Assessments
• Interviews

Salary

The expected pay range for this position is $70,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.