Commercial Lines Account Manager

ReSource Pro; Sacramento (CA); Remote; USD 53,000 - 92,000; Full time

Job summary

A leading insurance service provider in California is seeking a knowledgeable Commercial Lines Insurance Account Manager. In this remote role, you will manage a portfolio of clients, drive customer retention, and collaborate with teams to provide exceptional service. The ideal candidate has a bachelor's degree in a relevant field and 3-7 years of insurance experience. Attractive compensation and benefits are offered.

Benefits

100% paid employee health insurance available on Day 1

401k with employer match, vested on Day 1

Generous PTO plan with paid holidays

Qualifications

• 3-7 years Property and Casualty insurance experience or related coverage experience
• Active Resident Property and Casualty insurance license required
• Ability to adapt and succeed within a team-oriented environment

Responsibilities

• Manage large books of business for commercial lines insurance clients
• Drive customer retention and market additional lines of coverage
• Collaborate with coworkers to meet client needs

Skills

Problem-solving

Customer Service

Teamwork

Education

Bachelor's degree in Insurance, Risk Management, or related field

Tools

Microsoft Office

Agency Management System

Job description

Do you enjoy finding collaborative solutions for customers and colleagues? Are you constantly learning and expanding your insurance industry knowledge?

Come Join ReSource Pro! Your Role... ReSource Pro is looking for a knowledgeable Commercial Lines Insurance Account Manager to join our growing service delivery team. The Commercial Lines Account Manager serves as the main point of contact and technical expert on a client book of business. This role is responsible for working with the dedicated onshore/offshore SDU teams to complete required work; this includes renewing existing policies, binding new business leads, and rounding out accounts to help increase overall revenue on assigned book of business. You will work closely with insureds to build strong customer relationships and train junior team members on customer interactions.

We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

In This Role, You Will:

• Manage large books of business for commercial lines insurance clients
• Drive customer retention and market additional lines of coverage to grow business and properly insure risks
• Evaluate carrier relationships, commercial insurance products, and market placement
• Provide quality and timely service to customers and clients
• Research, provide recommendations and implement ReSource Pro solutions for clients
• Work in a variety of Agency Management Systems to complete tasks
• Lead day-to-day customer interactions
• Use your subject matter expertise to consult with customers and advise colleagues
• Gather information about client needs and insurance solutions
• Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals

What You Need to be Successful…

• Bachelor's degree in Insurance, Risk Management, or related field or equivalent experience
• 3-7 years Property and Casualty insurance experience or related coverage experience in a retail agency or service center
• Active Resident Property and Casualty insurance license required
• Located in Pacific time zone to accommodate client
• Microsoft Office Proficiency - Excel required
• Experience working in Agency Management System required
• Industry designations preferred such as CPCU, CIC, CISR, ARM
• Ability to adapt and succeed within a team-oriented environment
• Excellent problem-solving and customer service skills

Your Compensation… Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $53,779 -$91,291 annually.

Your Benefits & Perks...

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Your Interview Process... To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.

1. Behavioral Interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager Interview

About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth.

Equal Employment Opportunity Policy: ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.