Commercial Lines Account Manager

Correll Insurance Group; Port Royal (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Lowcountry Insurance Services, a Member of Correll Insurance Group, in Port Royal, SC, seeks a Commercial Lines Account Manager to provide sales support to the Producer and client service to clients. You will assist in producing new and renewal accounts and support field activities for the Producer.

The role requires initiative, independence, and strong knowledge of commercial lines insurance. Licensing within 2 months, AMS360, ImageRight, Excel and Word proficiency are preferred.

Qualifications

• High school diploma required.
• Hold current Property and Casualty license or obtain within 2 months of starting.
• Proficient with AMS360, ImageRight, Excel and Word.
• Strong communication and client service skills.

Responsibilities

• Foster and maintain client relationships with timely follow‑ups and support.
• Respond to inquiries regarding policies and coverage.
• Communicate policy changes to clients and bind new coverage as needed.
• Assist in renewal applications and processing endorsements.
• Maintain organized records and collaborate with team.

Skills

Communication skills

Attention to detail

Problem solving

Insurance knowledge

Education

High School Diploma

Tools

AMS360

ImageRight

Excel

Word

Job description

Lowcountry Insurance Services, a Member of Correll Insurance Group has an immediate need for a Commercial Lines Account Manager at our office in Port Royal, South Carolina.

Job Summary

The Commercial Lines Account Manager will provide a moderate to high level of sales support to the Producer and customer service to clients. The position requires a significant degree of independent judgment and discretion to meet those service levels. The Account Manager will assist in the production of new and renewal accounts in keeping with Agency and individual Producer goals and provide field service in support of Producer activities. They will be responsible for assisting clients with service needs and making changes to existing accounts. The Account Manager will work with the Producer to design and recommend proper insurance and risk management programs to Agency clients.

Essential Duties and Responsibilities

Client Interaction

• Foster and maintain client relationships by providing timely and accurate follow‑up, quotations, and general account support. Address client needs promptly and professionally.
• Respond to customer inquiries regarding insurance policies and coverage.
• Communicate changes or adjustments in policies to clients.
• Work with new clients or support Producer to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Proactively network and plan for new business opportunities, maintaining partnerships to grow the client base through various communication methods (in‑person, phone, online, or written correspondence).

Policy Management

• Assist the Producer as needed with renewal applications.
• Process endorsements and certificates of insurance accurately.
• Review and assess coverage needs of existing clients at renewal or other times of change.
• Send renewal letters, emails, and other forms of correspondence to customers.

Administrative Support

• Use support tools (electronic tasks and expiration/renewal reports) to maintain an organized and effective workstation.
• Set tasks on conversations with clients, detailing inquiries or changes and action steps taken.
• Maintain accurate records and documentation according to Agency standards, ensuring procedures are properly followed and readily accessible.
• Collaborate with team members to help assist in answering questions and participate in formal and informal meetings as needed.

Equipment Used

• Desktop/Laptop computer, scanners, agency and document management software, phones.

Skills and Qualifications

Communication Skills

• Strong verbal and written communication skills to interact effectively with clients.

Attention to Detail

• Ability to accurately process and review policy documents.

Problem‑Solving

• Analyze customer complaints and recommend solutions.

Insurance Knowledge

• Understanding of commercial lines insurance policies and products, and ability to determine coverage for various types of losses.

Additional Requirements

• High school diploma required.
• Hold current and valid Property and Casualty Insurance license or be able to obtain one within 2 months of starting the position.
• Possess a supportive and responsive manner with internal and external customers.
• Possess above‑average computer skills, existing proficiency is strongly preferred in various needed programs, such as AMS360, ImageRight, Excel, and Word.
• Ability to set up and conduct meetings in a virtual environment such as Teams and Zoom, including the ability to share screens and make presentations (e.g., PowerPoint, Proposals, etc.).

Work Location

Port Royal, South Carolina

Work Type

Full‑Time, Monday to Friday

NOTE

The information contained in this job description has been prepared to indicate the general nature of work performed by an employee within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.