Commercial Lines Account Manager

Elite Insurance Services; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

7 Paid Holidays

12 to 17 days Paid Time Off

Medical, Dental, Vision, Life/AD&D

401K with company match

Company paid continuing education and training courses

Job summary

Elite Insurance Services seeks a Commercial Lines Account Manager in Omaha, Nebraska. The role focuses on managing client relationships, providing stellar customer service, and maintaining compliance with industry standards.

The ideal candidate will bring at least 2 years of experience in Commercial Insurance, possess a valid Nebraska Property and Casualty License, and exhibit strong organizational skills. Benefits include paid holidays, PTO, medical, dental, and a 401K plan.

Qualifications

• Minimum 2 years of experience in Commercial Insurance.
• Must possess a valid Nebraska Property and Casualty License.
• Strong attention to detail and solid organizational skills.

Responsibilities

• Manage client relationships and provide exceptional customer service.
• Analyze assigned accounts during the renewal process.
• Research and analyze market changes and communicate these to clients.

Skills

Excellent written and verbal communication skills

Strong customer service skills

Proficient in Microsoft Office

Solid organization skills

Education

High School diploma or equivalent

College degree in insurance or related field

Tools

Agency Management System software

Job description

Job Description

The Commercial Lines Account Manager works in conjunction with Producer in obtaining, maintaining, and servicing assigned commercial lines accounts. This position requires a highly organized individual, able to work independently with minimal supervision. The Account Manager provides strong customer service to clients and builds professional relationships with clients and carrier representatives. The Account Manager must perform to the ethical standards required by the Nebraska Department of Insurance.

Benefits/Perks

• 7 Paid Holidays
• 12 to 17 days Paid Time Off
• Benefits include: Medical, Dental, Vision, Life/AD&D
• 401K with company match
• Company paid continuing education and training courses
• Competitive salary to commensurate with experience

Responsibilities

• Manage client relationships and provide exceptional customer service. Customer service focus should be on understanding customer expectations and striving to exceed them.
• During renewal process, analyze assigned accounts to place appropriate coverages and limits of insurance; this can be performed with or without Producer. Work closely with underwriters and wholesale brokers to secure program. Propose and bind coverage within stated procedural timeline and within agency binding authority.
• Research and analyze market changes throughout the year and communicate these to clients, suggesting appropriate changes to policies as necessary. Attend meetings and trainings offered by carrier partners to better understand market trends, appetites, and changes.
• Review contractual language as requested by clients; suggest policy changes or updates as necessary.
• Ensure premiums are billed in an accurate and timely manner.
• Review and resolve audit disputes.
• Process endorsements and cancellations.
• Follow up on tasks daily; email, scanning, suspense’s, underwriting and customer requests.
• Develop and maintain strong relationships with carrier partners and underwriters.
• Maintain a current, active license at all times. Complete Continuing Education classes as required to maintain license, or as requested by Management. Should hold or be working toward at least one of the following insurance designations: CIC, CPCU, ARM, or CRM, as assigned by management.
• Act as team lead to ensure service guidelines are met.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent required. College degree (or equivalent job experience) in insurance or related field preferred.
• Must possess a valid Nebraska Property and Casualty License; insurance designations such as AINS, CIC, CPCU, ARM, or CRM strongly desired.
• Minimum 2 years of experience in Commercial Insurance
• Proficient computer skills including working knowledge of Microsoft Office products andAgency Management System software.
• Able to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Strong customer service and team skills; must interact effectively with clients, co-workers and management.
• Strong attention to detail and solid organizational skills.
• Solid prioritization skills, sense of urgency, and ability to work efficiently under time constraints.
• Proven ability to analyze and solve problems.