Commercial Laundry Systems Field Technician

Alliance Laundry Systems LLC; Gallatin (TN); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Alliance Laundry Systems LLC in the Nashville area seeks a skilled Service Technician to diagnose, repair, and replace parts on commercial laundry equipment at customer sites. You will travel from your home, log service time and parts, collaborate with the parts team and service manager, and ensure installations are completed to spec.

The role requires strong mechanical and electrical aptitude, and excellent customer communication.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of mechanical repair experience; commercial laundry experience preferred.
• Working knowledge of electrical testing instruments and diagnostic tools.
• Experience with phone/email/ticket-based dispatch systems preferred.
• Proficiency with MS Outlook, Word, and Excel is preferred.

Responsibilities

• Troubleshoot and repair on-premise and vended commercial laundry equipment.
• Install and replace parts as required.
• Document all service time, materials, mileage, and fuel purchases with precision.
• Communicate clearly with customers to ensure understanding and satisfaction.
• Collaborate with the service manager, parts department, and vendors for accurate outcomes.
• Maintain tools, test gear, and the company-supplied service vehicle in top condition.
• Assist installation crews with equipment installs and deliveries.
• Handle additional tasks to support efficient department operations.

Skills

Mechanical aptitude

Electrical diagnostics

Schematic reading

Organization/detail-oriented

Communication

Self-starter

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

A day in the lifeYou start your morning at home in the Nashville, TN area, review your dispatch in the mobile ticketing system, load up your company-provided service vehicle, and head to your first stop. It might be a fitness center, a hospital, or a motel—anywhere commercial washers, dryers, or ironers keep daily operations moving. You diagnose electrical and mechanical issues, install the right replacement parts, and clearly explain your work so customers feel confident and informed. Between calls, you log time, parts, mileage, and fuel with accuracy. You stay connected with the service manager, parts team, and vendors to ensure each repair is done right the first time. You keep tools and equipment organized and ready, and when large projects pop up, you pitch in with installations and deliveries. Throughout it all, you build strong relationships—because reliable service and a positive attitude are how we grow together.The people who thrive at Alliance Laundry Systems Distribution are adaptable, self-motivated, and customer-obsessed. They take pride in their craft, bring a strong work ethic, and constantly look for smarter ways to help customers succeed.Core responsibilitiesTroubleshoot and repair on-premise and vended commercial laundry equipment (washers, dryers, ironers)Install and replace parts as requiredDocument all service time, materials, mileage, and fuel purchases with precisionCommunicate clearly with customers to ensure understanding and satisfactionCollaborate with the service manager, parts department, and vendors for accurate outcomesMaintain tools, test gear, and the company-supplied service vehicle in top conditionAssist installation crews with equipment installs and deliveriesHandle additional tasks to support efficient department operationsEducation and experienceHigh school diploma or equivalent required2+ years of mechanical repair experience; commercial laundry experience preferred (equivalent education/training/experience considered)Working knowledge of electrical testing instruments and other diagnostic/programming toolsExperience with phone/email/ticket-based dispatch systems preferredComfortable with MS Outlook, Word, and Excel (preferred)Skills and attributesStrong mechanical aptitude; able to diagnose and resolve electrical and mechanical issuesReads and interprets electrical and mechanical schematics/drawingsHighly organized and detail-focused; capable of managing multiple tickets and deadlinesExcellent written, verbal, and interpersonal communicationResilient and comfortable with change and ambiguitySelf-starter with initiative, accountability, and persistenceTravelSubstantial travel within the assigned Nashville-area service territoryOccasional overnight travel may be required for special projectsStandard and physical requirementsRegular sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and fine motor workLift, carry, push, and pull up to 50 lbs frequently; assistive devices provided for heavier itemsFrequent talking/hearing and hands-on tool/computer use; periods of computer-based work requiring close vision and focusValid driver’s license; a company vehicle may be providedClean Motor Vehicle RecordHow we work: DRIVEDedicated: Keep commitments and follow throughRespectful: Act with integrity and value diverse perspectivesInnovative: Seek better ways of working and lead changeVersatile: Adapt quickly and operate with agilityEngaged: Think like an owner and build what the market needsThis role services the Nashville, TN market and is dispatched from your home.