Commercial Kitchen Equipment Service Technician

TriMark USA; New Haven (CT); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading provider of foodservice solutions is hiring a full-time Service Technician in Connecticut. Responsible for providing service, repair, and installation of foodservice equipment. The ideal candidate should have experience in commercial kitchen equipment, excellent customer interaction skills, and hold necessary EPA certifications. This role offers remote work opportunities and various employee benefits, including tuition reimbursement and a performance-based bonus program.

Benefits

Medical, Dental, Vision insurance

401(k) Matching Program

Tuition Reimbursement

Qualifications

• 1 - 2 years of experience in commercial installation and/or service and repair of foodservice equipment.
• Intermediate computer skills required.
• Valid Driver's License is mandatory.

Responsibilities

• Provide on-site repair and maintenance of foodservice equipment.
• Manage and maintain proper equipment, parts inventory, and tools.
• Maintain a safe working environment using personal protective equipment.

Skills

Customer interaction skills

Technical expertise

Advanced communication skills

Ability to troubleshoot

Education

High School diploma or equivalent

Completion of an accredited Technical/Trade school

Tools

EPA certifications of Level 1 & 2

Job description

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

Why you'll love it here! Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance, 401k, Community Service Day, Spotlight Awards, National Sales Excellence Awards, CFSP Prep Certification Program.

TriMark is GROWING its Service Team! Incredible opportunity to advance in your career as the Service function continues to grow! We offer Portal-to-Portal Pay, 401(k) Matching Program, Performance-Based Bonus Programs, Manufacturer-Sponsored Onsite Training, Internal Career Growth, On-Call Bonus Pay.

POSITION SUMMARY:

• The Service Technician reports to the Service Manager.
• Located in Connecticut.
• Full-Time.
• Remote.

The Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently. This position offers an incentive plan, compensation from door to door, and a tuition reimbursement program that can be used for certifications that may be needed to grow into a Senior Service Technician position. This role will require travel for training purposes, up to 25%.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Equipment Service: Complete on-site repair and maintenance, run intermediate troubleshooting and test tasks, survey safety devices and equipment, manage and retain proper equipment, parts inventory, and tools on service vehicle.
• Repair and Maintenance: Inspect food service equipment, identify necessary repairs, provide ongoing preventative maintenance.
• Inventory Management: Manage and maintain proper equipment, parts inventory, and tools on the service vehicle, maintain and take periodic inventory of parts, materials, and components.
• Communication: Provide timely and detailed service reports, reach out to Senior Service Techs for troubleshooting or assistance, use field automation systems.
• Customer Interaction: Provide professional service and customer support, comprehend customer requirements, build positive relationships, take appropriate actions.
• Safety and Compliance: Operate vehicles in a safe manner, use appropriate personal protective equipment, maintain a safe working environment.
• Documentation: Read and interpret equipment manuals, maintain and take periodic inventory of parts, materials, and components.
• Additional Responsibilities: Inform management regarding intermediate procedures, help in other jobs as needed, perform other related duties as required and assigned.

COMPETENCIES:

• Advanced communication skills with the ability to converse with customers and all levels of management.
• Ability to work independently and multitask effectively.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Confident presentation skills to convey information to groups of customers when needed.
• Ability to troubleshoot, test, repair, and service foodservice equipment.

QUALIFICATIONS & EXPERIENCE:

• High School diploma or equivalent.
• 1 - 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment.
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of one-year hands-on experience in commercial refrigeration.
• Intermediate computer skills.
• EPA certifications of Level 1 & 2 minimum; universal preferred.
• Capability to work flexible shifts and to adapt to changing work schedules.
• Valid Driver's License required.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 75 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.