Commercial Kitchen Equipment Service Technician

TriMark USA; Austin (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading foodservice solutions provider is seeking a Commercial Kitchen Equipment Service Technician in Austin, TX. The Technician will be responsible for repairing and servicing foodservice equipment, ensuring customer satisfaction while managing inventory on their service vehicle. Ideal candidates should have a high school diploma, relevant experience, and be able to lift 75 pounds. This full-time role offers various benefits and demands strong customer interaction skills.

Benefits

Medical, Dental, Vision Insurance

401k

Tuition Reimbursement

Community Service Day

Qualifications

• 1-2 years of experience in commercial installation and/or service and repair of foodservice equipment.
• EPA certifications of Level 1 & 2 minimum.
• Capability to work flexible shifts.

Responsibilities

• Provide intermediate-level service and repair of foodservice equipment.
• Manage and retain proper equipment inventory on service vehicle.
• Provide professional service and customer support during service calls.

Skills

Advanced communication skills

Ability to multitask

Troubleshooting

Customer service skills

Education

High School diploma or equivalent

Successful completion of an accredited Technical/Trade school

Job description

Commercial Kitchen Equipment Service Technician

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

Why you'll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

TriMark is GROWING its Service Team!

POSITION SUMMARY:

• The Service Technician reports to the Service Manager
• Located in Austin, TX
• Full-Time
• Remote

The Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Equipment Service:
  • Complete on-site repair and maintenance limited to: standard kitchen equipment and simple ice machines
  • Run intermediate troubleshooting and test tasks
  • Survey safety devices and equipment on a regular basis
  • Manage and retain proper equipment, parts inventory, and tools on service vehicle
  • Independently work on customers' foodservice equipment
  • Perform intermediate-level equipment and accessory installations
• Repair and Maintenance:
  • Inspect food service equipment for the purpose of ensuring safety
  • Identify necessary repairs and provides ongoing preventative maintenance
• Inventory Management:
  • Manage and maintain proper equipment, parts inventory, and tools on the service vehicle
  • Maintain and take periodic inventory of parts, materials and components as directed
• Communication:
  • Provide timely and detailed service reports via assigned tablet
  • Reach out to Senior Service Techs for troubleshooting or assistance periodically
  • Use field automation systems (i.e., tablets, cell phones, etc.)
• Customer Interaction:
  • Provide professional service and customer support during service calls and installations
  • Comprehend customer requirements, build positive relationships, and take appropriate actions
• Safety and Compliance:
  • Operate vehicles in a safe manner
  • Use appropriate personal protective equipment (PPE)
• Documentation:
  • Read and interpret equipment manuals for required maintenance and service
  • Maintain and take periodic inventory of parts, materials, and components as directed
• Additional Responsibilities:
  • Inform management regarding intermediate procedures and/or status of work orders
  • Help in other jobs as needed
  • Perform other related duties as required and assigned

COMPETENCIES:

• Advanced communication skills with the ability to converse with customers and all levels of management
• Ability to work independently and multitask effectively
• Excellent phone etiquette, verbal, written, and interpersonal skills
• Confident presentation skills to convey information to groups of customers when needed
• Ability to troubleshoot, test, repair, and service foodservice equipment

QUALIFICATIONS & EXPERIENCE:

• High School diploma or equivalent
• 1 - 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience
• Successful completion of an accredited Technical/Trade school preferred, with a minimum of one-year hands-on experience in commercial refrigeration
• EPA certifications of Level 1 & 2 minimum; universal preferred
• Capability to work flexible shifts and to adapt to changing work schedules
• Ability to successfully pass a background check post offer acceptance

PHYSICAL REQUIREMENTS:

• Ability to lift 75 pounds
• Bend or twist body
• Use hands to handle, control or feel objects, tools. or controls
• Stand for long periods of time
• Keep or regain their balance
• Kneel, stoop, crouch, or crawl

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.