Commercial Kitchen Equipment Senior Service Technician

TriMark USA; Town of Texas, Lewisville (WI, TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Service Technician to provide advanced service and repair of foodservice equipment. This role requires technical expertise and leadership skills, including mentoring junior technicians. The position offers a supportive environment with incentives for career growth and tuition reimbursement. Join a company that values integrity and excellence, and be part of a team that is dedicated to delivering exceptional service to clients across the foodservice industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

401k

Community Service Day

Legal Insurance

Qualifications

• 2-3 years experience in commercial foodservice equipment service.
• Technical/trade school certification preferred, especially in refrigeration.

Responsibilities

• Perform complex installations and on-site repairs of foodservice equipment.
• Mentor junior technicians and enhance team skills.
• Ensure safety protocols and compliance during service operations.

Skills

Communication Skills

Leadership

Problem Solving

Technical Expertise

Mentoring

Education

Technical/Trade School Certification

Tools

Service Vehicle Tools

Tablet for Reporting

Job description

Commercial Kitchen Equipment Senior Service Technician

Location: Dallas, TX, USA; Lewisville, TX, USA
Company: TriMark USA, 2801 S Valley Pkwy, Lewisville, Texas, United States of America
Req #: 2842
Date: Monday, April 21, 2025

TriMark USA is the largest provider of design services, equipment, and supplies to the foodservice industry nationwide. Founded in 1896 and headquartered in Massachusetts, we serve a broad range of industries with a focus on customized solutions that help our clients achieve their culinary goals. Our core values are I.C.A.R.E.: Integrity, Customer Service, Accountability, Respect, and Excellence. Visit us at www.trimarkusa.com.

Why you'll love working here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k, Community Service Day, Spotlight Awards, National Sales Excellence Awards, CFSP Prep Certification Program

Position Summary

• The Senior Service Technician reports to the Service Manager.
• Located in Dallas, TX
• Full-Time

The Senior Service Technician provides advanced service, repair, and installation of foodservice equipment, requiring technical expertise and leadership skills, including mentoring junior technicians. This role offers incentives, door-to-door pay, and tuition reimbursement for certifications and career growth.

Essential Functions & Responsibilities

1. Advanced Service and Repair:
   • Perform complex equipment installations.
   • Complete on-site repair and maintenance, participating in on-call rotations.
   • Handle advanced service, repair, and installation independently.
   • Conduct troubleshooting, testing, and repairs.
   • Manage inventory and tools on the service vehicle safely.
2. Mentorship:
   • Guide and train junior technicians.
   • Enhance team technical skills.
3. Safety and Compliance:
   • Lead safety initiatives and ensure safety protocols are followed.
   • Regularly inspect safety devices and equipment.
   • Test and adjust post-installation and repairs to manufacturer standards.
4. Inventory Management:
   • Maintain proper inventory and tools.
   • Perform installation, servicing, and repairs.
5. Communication and Reporting:
   • Coordinate with manufacturers, sales reps, and customers.
   • Provide detailed service reports via tablet.
   • Collaborate on procedures and work orders with management.
6. Customer Interaction:
   • Deliver professional service during reactive calls, preventive maintenance, and installations.
   • Build positive customer relationships.
7. Leadership and Training:
   • Assist in training programs.
   • Participate in continuous improvement initiatives.
8. Problem Solving:
   • Lead troubleshooting of complex issues.
   • Seek support from higher-level technicians when needed.
9. Documentation:
   • Interpret equipment manuals.
   • Keep accurate records of parts and materials.

Competencies

• Excellent communication skills with customers and management.
• Strong leadership and mentoring abilities.
• Exceptional problem-solving skills.
• Ability to work independently and multitask.
• Effective interpersonal and verbal/written communication skills.

Qualifications & Experience

• 2-3 years of experience in commercial foodservice equipment service and repair, or equivalent military/practical experience.
• Technical/trade school certification preferred, with experience in refrigeration.
• Proficient in computer skills.
• Ability to pass background check.

Physical Requirements

• Lift 75 pounds.
• Bend, twist, kneel, crouch, or crawl.
• Use hands for handling tools and objects.
• Stand for long periods.

Note: The salary range is a general guideline; actual compensation reflects qualifications and location. Benefits include health insurance, 401K, and potential bonuses. TriMark USA values diversity and provides equal employment opportunities. Reasonable accommodations are available upon request.