Commercial Insurance Account Manager - Transportation / Trucking

Insurance Office of America; Fremont (CA); À distance; USD 88 000 - 95 000; Plein temps

Avantages offerts par ce poste

Competitive salary and bonus potential

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Résumé du poste

Insurance Office of America is seeking an Account Manager for Commercial Lines. You will manage an assigned book of business, drive retention, and support new business while coordinating day-to-day admin and service activities. The role emphasizes accuracy, timely renewals, and proactive client communication.

The ideal candidate has 3+ years in account management (or 5+ years in insurance), an active P&C license, and strong analytical and service skills. A CIC designation is preferred.

Qualifications

• 3+ years in account management or 5+ years in insurance industry.
• Active P&C license is required; CIC or equivalent preferred.
• Strong analytical, problem-solving and decision-making skills.
• Excellent customer service, communication, multitasking, and organization.

Responsabilités

• Manage an assigned book of business, ensuring retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities.
• Resolve complex issues and ensure data accuracy in systems.
• Renewals, policy expirations, and submissions planning.
• Oversee accounts receivable and maintain carrier/vendor platforms.

Connaissances

Account management

Customer service

Analytical skills

Communication

Team leadership

MS Office proficiency

Formation

High School Diploma

CIC designation or equivalent

Outils

MS Office

Description du poste

Account Manager - Commercial Lines

Remote: Arizona, California, Idaho, Nevada, Oregon, Utah and Washington residents

Supporting: IOA - Salt Lake City

Book Focus: Commercial Transportation & Trucking

Requirement: active P&C license and commercial transportation/trucking experience

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion.
• Communication:Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence:Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance:Stay updated on company policies and procedures.
• Continuous Improvement:Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values:Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

Salary Range

The expected pay range for this position is $88,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.