Commercial Insurance Account Manager - Transportation / Trucking

Insurance Office of America; Paradise (NV); Remote; USD 88,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Career growth

Job summary

Insurance Office of America in Paradise, NV is seeking an Account Manager for Commercial Lines to oversee a book of business, drive retention, and support new business.

You will coordinate day-to-day client service, renewals, billing, claims, and coverage analysis, while leading the account management team and maintaining carrier relationships.

This role requires an active P&C license, 3+ years in account management, and strong MS Office skills; remote work options available within policy.

Qualifications

• Active P&C license required.
• 3+ years of account management experience.
• 5+ years in insurance brokerage preferred.
• Strong analytical, problem‑solving and communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• Knowledge of commercial transportation/trucking industry.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle service requests, policy administration, billing, claims and coverage analysis.
• Manage policy expirations and renewals.
• Prepare submissions, negotiate coverages and present proposals.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload status with the team.
• Deliver proactive service and seek improvements.
• Stay updated on company policies and procedures.

Skills

Account management

Customer service

Analytical thinking

MS Office

Education

P&C license (active)

CIC designation (preferred)

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Agency management systems

Job description

Account Manager - Commercial Lines

Remote: Arizona, California, Idaho, Nevada, Oregon, Utah and Washington residents

Supporting: IOA - Salt Lake City

Book Focus: Commercial Transportation & Trucking

Requirement: active P&C license and commercial transportation/trucking experience

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring:Monitor and maintain activity/suspense to ensure timely completion.
• Communication:Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence:Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance:Stay updated on company policies and procedures.
• Continuous Improvement:Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values:Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

Salary Range

The expected pay range for this position is $88,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.