Commercial Assistant Store Manager

Sullivan Tire And Auto Service; Portland (ME); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health Insurance including Medical, Vision, and Dental

Life and Disability Insurance

Paid Holidays, Personal Time, and Vacation Time

401(k) with Company Match

Tuition Reimbursement

Job summary

A leading automotive service provider based in Portland, Maine, is seeking a Commercial Inside Sales representative. This full-time role involves managing customer accounts, ensuring high levels of customer satisfaction, and supporting the overall sales effort. The ideal candidate will possess strong customer service skills and a solid understanding of the commercial tire industry. Comprehensive benefits including health insurance, paid time off, and a retirement plan are offered.

Qualifications

• Customer service certification required.
• Solid understanding of the commercial tire industry.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Manage active customer accounts and provide positive representation.
• Maintain accurate inventory records and perform billing procedures.
• Assist in coordinating routes and preparing paperwork.

Skills

Strong customer service skills

Conflict resolution skills

Time management skills

Team player

Job description

Overview

Sullivan Tire, an employee-owned company, is seeking a Commercial Inside Sales representative to manage active customer accounts, including inter-company, and provide positive representation to potential customers. This position will assist with production workflow to maximize sales, income and customer contact goals while delivering the highest quality of service and customer satisfaction. Adheres to internal controls, policies, and procedures.

Responsibilities

• Develops and maintains a thorough knowledge of product and/or services to provide accurate information to customers. Evaluates customer needs and makes recommendations utilizing internal resources and tools. Displays a positive attitude and professional demeanor.
• Meets/exceeds established sales and gross profit goals. Supports all aspects of the company sales effort.
• Maintain proper paperwork for all daily operations including: properly complete sales and inventory transactions on computer system; maintain accurate inventory records through computer system; properly receive inventory and re-bill tires and parts received daily.
• Be proficient in all aspects of customer billing and credit authorization procedures, protecting company assets and customer privacy.
• Record purchases and purchase orders; follow all POS start-day/end-day procedures and recordkeeping and bank deposit systems.
• Assist in coordinating routes and preparing paperwork and product for timely service.
• Provide the highest level of customer satisfaction to establish long-term relationships and enhance company reputation. Must earn customer service certification.
• Perform other administrative activities and/or responsibilities as assigned by the Commercial Facility Manager.

Requirements

• Strong customer service skills — customer service certification required
• Conflict resolution skills
• Solid understanding of the commercial tire industry – Certified Sullivan Commercial Training
• Ability to multi-task in a fast-paced environment
• Strong time management skills
• Team player

Benefits

• Health Insurance including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Stock Ownership Plan – Retirement Plan
• Flexible Spending
• 401(k) with Company Match
• Tuition Reimbursement

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a family member.” Come and join our family!

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Motor Vehicle Manufacturing