Commercial HVAC Service Coordinator

C01 Carrier Corporation; Tukwila (WA); On-site; USD 53,000 - 106,000; Full time

Benefits offered by this job

Health Care Benefits: Medical, Dental,

Vision

Wellness incentives

Retirement Benefits

Paid vacation days

Paid holidays

Paid sick days

Life Insurance

Disability

Tuition Assistance

Job summary

Carrier Corporation is seeking a Commercial HVAC Service Coordinator in Tukwila, WA to coordinate dispatch and scheduling of field technicians, handling customer inquiries by phone and email, and ensuring efficient service delivery.

You will work with the Service Manager to plan bi-weekly schedules, manage non-productive time, and assist with general office duties. Strong communication and organizational skills are essential.

Qualifications

• 2+ years of customer service experience.
• 1+ years of experience supporting customers via telephone and email.
• High School diploma or GED.
• Experience in HVAC industry (preferred).
• Experience scheduling field service technicians (preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Excellent attention to detail and accuracy.
• Experience with Salesforce, SAP, or similar CRM.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated.
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements.
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule.
• Assist with the management and recording of non-productive technician time.
• Proactively distribute work orders for jobs daily.
• Adhere to scheduling guidelines and work order priority to load the schedule.
• Assist in general office administration, answering phones, receiving and distributing mail, receiving parts, etc.

Skills

Customer service

Phone & email support

Scheduling

Verbal and written communication

Organizational skills

Attention to detail

Education

High School diploma or GED

Tools

Salesforce

SAP

Microsoft Office

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

This position is for a Commercial HVAC Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

Key Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
• Assist with the management and recording of non-productive technician time
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to load the schedule
• Assist with the management and recording of non-productive technician time
• Assist in general office administration, answering phones, receiving and distributing of mail, receiving parts, etc.
• Other duties as assigned

Required Qualifications

• High School diploma or GED
• 2+ years of customer service experience
• 1+ years of experience supporting customers via telephone and email

Preferred Qualifications

• Experience in the HVAC industry
• Experience with scheduling field service technicians
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with Salesforce, SAP, or similar CRM

Pay Range

The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision
• Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days
• paid sick days, up to 5 days
• paid personal leave, up to 5 days
• paid holidays, up to 13 days
• birth and adoption leave
• parental leave
• family and medical leave
• bereavement leave
• jury duty leave
• military leave
• purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 3 November 2026

Final paragraph

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.