Commercial HVAC/R Service Technician

DOC Services, Inc.; Fayetteville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life insurance

Disability insurance

Job summary

DOC Services, Inc. seeks a Commercial HVAC/R Field Service Technician to travel to customer locations, diagnose, repair, and maintain commercial HVAC and refrigeration equipment. You will help keep systems safe, reliable, and efficient.

Responsibilities include troubleshooting, preventive maintenance, documenting service activities, and communicating with store managers and supervisors. Requirements: 5+ years HVAC/R, EPA cert, clean driving record, and you provide your own tools.

Qualifications

• Minimum 5 years of commercial HVAC/R experience including walk-in freezers, reach-in freezers, coolers and ice machines.
• Valid EPA certification.
• Valid driver's license with a clean driving record.
• Proficiency with Microsoft Office products and mobile apps to document service activities.
• Ability to work independently and communicate professionally with customers and team.

Responsibilities

• Diagnose, troubleshoot, and repair commercial HVAC and refrigeration equipment.
• Perform preventive maintenance to minimize downtime and keep systems efficient.
• Identify and resolve electrical, electronic, and mechanical issues.
• Inspect equipment, identify defective components, and complete repairs with tools.
• Identify parts and supplies needed and resolve service calls efficiently.
• Document service activities and communicate updates with customers and supervisors.
• Maintain company vehicle and keep tools in good condition.
• Follow safety procedures and applicable OSHA requirements.
• Perform other duties to support customers and team.

Skills

Troubleshooting

Electrical & mechanical systems

Own tools

Customer communication

Independent work

Documentation via mobile apps

Education

High school diploma or GED

EPA certification

Tools

Microsoft Office

Job description

As a Commercial HVAC/R Field Service Technician, you'll travel to customer locations to troubleshoot, repair, and maintain commercial HVAC and refrigeration equipment. You'll play an important role in keeping equipment safe, reliable, and operating efficiently.

Your Responsibilities

• Diagnose, troubleshoot, and repair commercial HVAC and refrigeration equipment, including walk-in freezers, reach-in freezers, coolers, and ice machines.
• Perform preventive maintenance to help minimize equipment downtime and keep systems running efficiently.
• Identify and resolve electrical, electronic, and mechanical issues.
• Inspect equipment, identify defective components, and complete repairs using appropriate hand and power tools.
• Identify parts and supplies needed to complete repairs and resolve service calls efficiently.
• Document service activities and communicate updates with store managers, your regional DOC supervisor, and the assigned office administrator.
• Maintain your company vehicle and keep tools and equipment in good working condition.
• Follow DOC safety procedures and applicable OSHA requirements.
• Perform other duties as needed to support our customers and team.

What You'll Bring

• High school diploma or GED.
• At least 5 years of commercial HVAC/R experience, including servicing walk-in freezers, reach-in freezers, coolers, ice machines, and similar equipment.
• Valid EPA certification required.
• Valid driver's license with a clean driving record.
• Proficiency with Microsoft Office products and mobile phone applications to complete work orders and document service activities.
• Ability and willingness to cross-train on additional equipment to expand your skills and support year‑round work.
• Ability to provide your own set of tools necessary to perform equipment maintenance and repairs.
• Strong troubleshooting and problem‑solving skills, with a solid understanding of electrical and mechanical systems.
• Ability to work independently, manage service calls, and communicate professionally with customers and team members.

Physical Requirements

• Ability to lift and carry up to 75 pounds as needed to perform equipment repairs and maintenance.
• Ability to stand, walk, bend, kneel, crouch, and climb while inspecting, maintaining, and repairing equipment.
• Ability to push, pull, and maneuver tools, equipment, and parts as needed.
• Ability to use hand tools, power tools, and testing equipment to diagnose and repair HVAC/R systems.
• Ability to reach, handle, and manipulate equipment components during maintenance and repairs.
• Ability to work in a variety of commercial environments, including tight or confined spaces where necessary.
• Ability to safely enter and exit a company vehicle and travel to customer locations.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Benefits & Perks

We appreciate the technicians who keep our customers' equipment running and offer benefits to support you both on and off the job.

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company match up to 4%, immediately vested
• Paid time off that does not expire, subject to company policy
• Life insurance
• Short-term and long-term disability insurance options

DOC Services is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to any status protected by applicable federal, state, or local law.