Commercial General Liability Manager

Dahl Consulting; Trenton (NJ); Hybrid; USD 121,000 - 141,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer matching

Paid time off

Parental leave

Job summary

Dahl Consulting in Trenton, NJ, is seeking a Commercial General Liability Manager to lead and grow its commercial claims operation. This leadership role focuses on strategic direction, process improvements, and delivering superior service to clients through effective supervision of claim teams.

The position is hybrid with four days onsite in West Trenton and one remote day per week, offering a competitive salary and a comprehensive benefits package aligned with industry standards.

Qualifications

• Bachelor's degree required.
• Minimum of 2 years of commercial claims leadership or supervisory experience.
• Experience in a commercial claims environment within an insurance carrier.
• Strong knowledge of commercial liability policies, claims handling, and coverage analysis.
• Experience managing complex claims and litigation matters.

Responsibilities

• Lead and develop Commercial Claims Supervisors and teams for growth and performance.
• Establish a culture of accountability and customer-focused service.
• Provide strategic leadership for claims operations, including workflows and best practices.
• Develop training initiatives on complex claims and industry trends.
• Oversee claims and litigation across multiple jurisdictions.
• Review files and evaluate performance to ensure quality handling.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Multitasking

Education

Bachelor's degree

Tools

Claims management systems

Job description

Title: Commercial General Liability Manager

Location: Trenton, NJ (Hybrid)

Job Type: Permanent

Compensation: $121,000 - $141,000 Annually

Industry: Insurance

About The Role

Our client, a well-established property and casualty insurance organization serving businesses and individuals throughout the Mid-Atlantic region, is seeking a Commercial General Liability Manager to lead and expand its Commercial Claims operation. This is a unique leadership opportunity to play a key role in shaping the future of a growing commercial claims department while partnering closely with senior leadership and cross-functional stakeholders.

The ideal candidate will bring strong commercial casualty claims expertise, proven people leadership experience, and the ability to drive operational excellence while fostering a culture of accountability, collaboration, and superior customer service.

This hybrid position requires four days onsite in West Trenton, New Jersey, and one day remote per week.

Job Description

The Commercial General Liability Manager will oversee commercial general liability claims operations, providing leadership and guidance to claim supervisors and their teams. This role is responsible for ensuring regulatory compliance, operational efficiency, claim quality, and exceptional service delivery while supporting the continued growth of the organization’s commercial insurance business.

Key Responsibilities

• Lead, mentor, and develop Commercial Claims Supervisors and their teams to support employee growth, performance improvement, and operational success.
• Establish a culture of accountability, continuous improvement, professional development, and customer-focused service.
• Provide strategic leadership for commercial claims operations, including workflow development, process enhancements, and implementation of best practices.
• Develop and support training initiatives related to complex claims, emerging industry trends, and policy coverage matters.
• Offer guidance on complex coverage determinations and claim resolution strategies.
• Oversee the management of claims and litigation across multiple jurisdictions.
• Conduct file reviews and performance evaluations to identify coaching opportunities and ensure quality claim handling practices.
• Provide constructive feedback and support to supervisors and claims staff while addressing performance and development needs.
• Collaborate with external vendors, consultants, legal partners, and specialized experts as needed.
• Review loss data and participate in claim review meetings with agents, brokers, and insured clients.
• Partner with senior leadership to identify claim trends, operational challenges, and strategic improvement opportunities.
• Prepare and present departmental results and performance metrics during leadership meetings.
• Facilitate regular team meetings, supervisor meetings, and operational discussions to promote engagement and consistency.
• Monitor workload capacity, claim volume, and emerging trends to ensure appropriate staffing and resource allocation.
• Participate in recruiting, interviewing, and talent development activities.
• Investigate and respond to regulatory complaints and inquiries related to commercial claims operations.
• Ensure adherence to company policies, industry regulations, and applicable claim handling standards.

Qualifications

Required Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of 2 years of commercial claims leadership or supervisory experience.
• Several years of commercial claims experience within an insurance carrier environment.
• Strong knowledge of commercial liability insurance policies, claim handling practices, and coverage analysis.
• Experience managing complex claims and litigation matters.
• Strong leadership, coaching, and employee development skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional verbal, written, and interpersonal communication skills.
• Proficiency with claims management systems and related technology platforms.
• Ability to maintain confidentiality and exercise sound professional judgment.

Preferred Qualifications

• Experience leading large commercial claims teams across multiple jurisdictions.
• Background developing operational workflows, training programs, and process improvement initiatives.
• Experience presenting claim results, trends, and performance metrics to senior leadership.
• Knowledge of regulatory requirements impacting commercial claims operations.
• Industry certifications or advanced training related to claims management, insurance, or leadership.

Benefits

Eligible full-time employees may receive a comprehensive benefits package designed to support their health, financial well-being, and work-life balance. Benefits may include medical, dental, and vision insurance; life and disability coverage; a 401(k) retirement savings plan with employer matching contributions of up to 8% plus additional service-based contributions; generous paid time off (PTO); paid sick leave; and paid parental leave in addition to applicable state-mandated leave programs. Employees may also be eligible for discretionary bonus opportunities based on individual and/or company performance.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply.

If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us.

We look forward to meeting you!