Commercial Frontline Specialist (5 openings)

Shaw Industries; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

A leading company in flooring solutions is seeking a Customer Service Representative to manage customer interactions, support sales, and ensure satisfaction. The role offers remote work flexibility and a chance for career advancement. Ideal candidates will possess strong problem-solving skills, a commitment to service, and proficiency in CRM systems like Salesforce.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible remote work arrangement

Qualifications

• High School Diploma or GED required; Associate degree or higher preferred.
• Proficiency in troubleshooting technology in a remote environment.
• Exceptional attention to detail.

Responsibilities

• Manage customer inquiries and order management for Shaw Contract and Patcraft Commercial.
• Collaborate with internal stakeholders for customer needs.
• Maintain high order accuracy using Salesforce.com.

Skills

Customer Service

Problem-solving

Attention to detail

Patience

Education

High School Diploma or GED

Associate degree or higher

Tools

Salesforce.com

Job description

Employer Industry: Flooring and Surface Solutions

Why consider this job opportunity:
- Salary up to $21.91 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision insurance
- Flexible remote work arrangement
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience

What to Expect (Job Responsibilities):
- Take ownership of customer inquiries and challenges, providing comprehensive solutions to exceed expectations
- Manage order entry, maintenance, and inquiries for the Shaw Contract and Patcraft Commercial groups
- Collaborate with internal stakeholders to ensure seamless management of customer needs
- Project a professional image in all customer interactions, demonstrating expertise and empathy
- Strive for order accuracy while maintaining a high level of customer and sales personnel data in Salesforce.com

What is Required (Qualifications):
- High School Diploma or GED required; Associate degree or higher education preferred
- Ability to maintain a virtual presence throughout each workday
- High level of patience and commitment to service in solving complex customer needs
- Proficiency in troubleshooting technology in a remote environment
- Exceptional attention to detail and adherence to established processes

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or sales support roles
- Familiarity with Salesforce.com or similar CRM systems
- Strong problem-solving skills and ability to adapt to change
- Demonstrated ability to work autonomously and manage time effectively
- Knowledge of flooring products and industry standards

#FlooringIndustry #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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About the company

Shaw Industries Group, Inc. is one of the world's largest carpet manufacturers, supplies resilient, hardwood, laminate, tile and stone, synthetic turf and other specialty products to residential and commercial markets It is headquartered in Dalton, Georgia, and is a subsidiary of Berkshire Hathaway.

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