Commercial Field Engineer – Pre-sales

Jobtailor

Boston (MA)

On-site

USD 90,000 - 150,000

Full time

14 days+

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Job summary

Jobtailor is seeking a customer-facing technical advisor in Boston to champion CodeRabbit implementations and partner with Sales, Product, Engineering, and Customer Success during the pre-sales journey.

You will drive demos, respond to security questionnaires, and translate customer needs into tailored technical solutions while staying ahead of AI-powered development trends.

Qualifications

2+ years of experience in a customer-facing technical role.
Strong communication and interpersonal skills.
Hands-on with cloud platforms and development tools.
Experience with container orchestration and CI/CD is a plus.

Responsibilities

Serve as a technical advisor and champion for CodeRabbit customers.
Partner with Sales, Product, Engineering and Customer Success teams during the pre-sales journey.
Collaborate with Account Executives to understand customer requirements and develop customized technical solutions.
Drive demos and Proofs of Values (PoVs) showcasing the CodeRabbit platform.
Help respond to security questionnaires.
Provide feedback to product and engineering to improve the product experience.
Monitor industry trends in AI-powered development tools and platforms.
Improve internal tools and document playbooks, guides and best practices.
Support transition from pre-sales to post-sales for smooth onboarding.

Skills

Cloud Platforms

Software Development Tools

Command Line

Container Orchestration

Infrastructure as Code

CI/CD Tools

Technical Solution Development

Customer Onboarding

Technical Demos

Security Questionnaires

Tools

Kubernetes

Terraform

Github Actions

Job description

Serve as a technical advisor and champion for CodeRabbit customers
Partner with Sales, Product, Engineering and Customer Success teams during the pre-sales journey
Collaborate with Account Executives to understand customer requirements and develop customized technical solutions
Drive demos and Proof of Values (PoVs) showcasing the CodeRabbit platform
Help respond to security questionnaires
Provide feedback and collaborate with product and engineering teams to address customer issues and improve the product experience
Monitor industry trends and emerging technologies in AI-powered development tools and platforms
Improve internal tools and document playbooks, guides and best practices
Support transition from pre-sales to post-sales for smooth customer onboarding

Requirements

2+ years of experience in a customer-facing technical role
Passionate and hands on when it comes to helping customers realize success on the CodeRabbit platform
Strong organizational skills and ability to manage multiple customer needs simultaneously
Working experience with software development tools and platforms
Comfortable working with commandline
Knowledge in cloud platforms (AWS, GCP or Azure)
Excellent communication and interpersonal skills
Strong sense of ownership, self-motivation and eagerness to acquire new skills solve new problems
Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings and shadowing
Bonus: Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions)

Core Competencies

Demonstrates expertise in customer-facing technical roles, with a strong focus on delivering tailored solutions and enhancing customer success on the CodeRabbit platform. Proficient in cloud platforms and software development tools, with a commitment to continuous learning and mentorship.

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