Commercial Field Engineer

Guitar Center Inc.; San Jose (CA); Hybrid; USD 78,000 - 103,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

Mental health support

Paid sick time

Holiday pay

Vacation time

Employee discount program

Tuition reimbursement

Job summary

Guitar Center is seeking a Field Engineer to serve as the Tech Ops liaison, ensuring project excellence from installation to commissioning. You will document, configure, and program AV and network equipment, interfacing with Project management, Clients, Sales, and CAD teams to resolve challenges.

With 2+ years in AV systems design, you will review drawings, coordinate with vendors, and lead field technicians. Occasional travel is required to support projects across locations.

Qualifications

• 2+ years’ experience in AV systems design.

Responsibilities

• Be the technical expert in quality control for each project.
• Interface with Project management, Clients, Sales, CAD, and Tech Ops.
• Ensure well-executed system installation with detailed documentation.
• Review AutoCAD drawings and IP/network/commissioning docs.
• Identify and confirm cabling and hardware installation.
• Direct technical teams on installation challenges.
• Support tech ops during integration, install, commissioning.
• Meet with vendors to evaluate products.
• Commission AV, lighting, shades, and security systems.
• Other duties as needed.

Skills

AV systems design

Client communication

Technical documentation

AutoCAD familiarity

Networking fundamentals

Project coordination

Education

Electronics or related field

Tools

AutoCAD

MS Office

Home networking systems

Job description

We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

A Field Engineer is the technical expert to the Tech Ops team through the lifecycle of a project. They are responsible to ensure a project is executed with excellence as well as meets all design requirements laid out in the scope of work. This is done through working with the team in checking, documenting, configuring and programming audio video and network equipment throughout its installation process. The Field Engineer is the technical liaison with the client to obtain sign off and train at the end of each project.

Responsibilities will include, but will not be limited to the following:

• Be the technical expert in the quality control process of each project.
• Interface & maintain ongoing dialogue for projects with Project management, Clients, Sales, CAD, and Tech Ops team members
• Ensure well executed system installation through detailed documentation, including but not limited to:
  • Review and mark up of AutoCAD drawings
  • IP and network documentation
  • System commissioning documentation
• Identify and confirm all cabling and hardware is installed and functioning correctly
• Direct technical teams on installation challenges
• Assist and perform ongoing technical assessment and support for tech ops during integration, install, & commissioning
• Meet with vendors/prospective vendors to help evaluate products
• Commissioning Commercial Audio Video, Lighting, shades, and security systems
• Other duties assigned as needed

About the Guitar Center Company

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world’s largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. E-Commerce brands Guitar Center, Musician’s Friend and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Requirements

To join our band, you'll need the following experience:

• 2+ years’ experience in AV systems design
• Formal education in Electronics or related field preferred
• Must be able to interpret and mark up construction and technical drawings
• Experience working with clients in a professional manner
• Must be able to effectively explain technical concepts to non-technical users
• Highly skilled in oral and written communication – clear, direct, detailed.
• Independent work ethic highly motivated to getting a job done right
• A thorough, demonstrable understanding of systems integration techniques
• MS Office – able to use Excel, Word, PowerPoint, Access proficiently without training
• Must be proficient in configuring and programming AV , lighting and home networking systems

Travel Requirements:

• Travel may be required dependent on business needs

Why Guitar Center Company? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate:$77,600-$103,000/yr depending on background and experience.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [e-mail]