Commercial Executive Communications Manager

Capital One; Town of Charlotte (NY); On-site; USD 122,000 - 139,000; Full time

Job summary

Capital One is seeking a Commercial Executive Communications Manager to lead internal communications strategy for key lines of business within Commercial Banking. You will advise the Commercial Banking Leadership Team and scale sophisticated comms programs to build confidence in priorities and showcase momentum.

We value strategic execution, bold storytelling, and a hands-on approach to drive results across multiple locations and leadership levels.

Qualifications

• Bachelor’s degree or military experience.
• Minimum of 5 years of experience in communications.

Responsibilities

• Develop and implement executive communications strategies for senior leaders.
• Provide real-time counsel on reputation, engagement, and change management.
• Balance strategic planning with tactical execution to deliver results.

Skills

Executive communications

Education

Bachelor's degree

Job description

Commercial Executive Communications Manager

Capital One is seeking a highly strategic communications professional to join our Commercial Banking Internal Communications team. As a Top 10 US domestic Commercial Bank, Capital One services over 5,000 clients with an $90B loan portfolio and $31B in deposits, offering deep financial expertise across industries such as Healthcare, Commercial Real Estate, and Food, Beverage & Agriculture.

As the Commercial Executive Communications Manager, you will drive the internal communications strategy for critical lines of business (LOBs) within Commercial Banking. In this role, you will serve as a trusted strategic advisor to members of the Commercial Banking Leadership Team and their extended leadership. You will design, build, and scale sophisticated communications strategies that build associate confidence in our business priorities, showcase our momentum, and accelerate our overarching journey to become the Top Middle Market Bank. We are looking for a strategic “do‑er”—someone who can confidently advise senior executives, but who is equally excited to roll up their sleeves and do what it takes to help the team get the job done.

Core Responsibilities

Strategic Counsel & Leader Enablement

• Develop and implement executive communications strategies that bring our business imperatives to life
• Serve as a core strategic, trusted communications partner to senior executives and their leadership teams, providing real‑time counsel on reputation, engagement, and change management to meet objectives.
• Exceptional written, verbal and presentation skills

Creative Storytelling & Internal Engagement

• Plan and prepare effective and thoughtful internal communications that engage and inspire leaders and associates – including narratives, key messages and announcements
• Create engaging experiences and creative storytelling – including executive‑led meetings (virtual and in‑person), digital/video assets, presentations and special events
• Move beyond broad strategy broadcasting to highlight tangible wins, lessons learned, and evidence of progress that prove our strategy is working.

Execution of our Strategy

• Balance high‑level strategic planning with seamless, tactical execution; no task is too big or too small when it comes to supporting the team and delivering results.
• Operate with a high degree of autonomy, proactivity, and resourcefulness to push projects across the finish line
• Evaluate the performance of communications using core data and metrics; recommend ongoing adjustments to communications strategies, messaging, and channels/forums based on quantitative and qualitative feedback loops.

Basic Qualifications

• Bachelor’s degree or military experience
• At least 5 years of experience in communications

Preferred Qualifications

• Masters degree in communications, marketing, public relations, english or journalism
• 6+ years of experience in communications working with executive leaders

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $122,100 - $139,400 for Communications Manager

McLean, VA: $134,400 - $153,300 for Communications Manager

Plano, TX: $122,100 - $139,400 for Communications Manager

Richmond, VA: $122,100 - $139,400 for Communications Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.