Commercial Excellence Lead

dentsu; Chicago (IL); Remote; USD 114,000 - 133,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Parental leave

Job summary

dentsu, working within Merkle’s Commercial Excellence team, seeks a strategic leader to turn complex commercial data into clear insights and actions across client leadership, sales, and marketing. You’ll drive portfolio planning, priority setting, and governance to improve revenue outcomes.

You’ll translate analyses into practical recommendations, monitor pipeline health, and partner with process owners to implement scalable workflows. Strong communication and data discipline are essential.

Qualifications

• 5+ years in commercial operations, sales operations, enablement, or related cross-functional analytics.
• Strong ability to synthesize data from multiple sources and draw actionable conclusions.
• Experience interpreting revenue, pipeline, forecast, and client data to inform decisions.

Responsibilities

• Develop client and portfolio intelligence to identify growth opportunities and risks.
• Translate analysis into actionable recommendations for senior leaders.
• Support revenue and pipeline planning, forecasting inputs, and governance.
• Monitor KPIs and provide executive-ready reporting and insights.
• Enable commercial processes and drive adoption of new tools and workflows.
• Collaborate across Client, Sales, Marketing, Finance, and Delivery to align stakeholders.

Skills

Analytical thinking

Commercial acumen

Excel proficiency

Power BI

Salesforce

LinkedIn Navigator

ZoomInfo

Altify

Microsoft Copilot

Tools

Power BI

Salesforce

LinkedIn Sales Navigator

ZoomInfo

Altify

Microsoft Copilot

Job description

Job Description: The Commercial Excellence Lead will join Merkle’s Commercial Excellence team within the Client & Commercial organization, helping leaders and teams make informed decisions about how we manage and grow the business. Working across client leadership, sales, marketing, delivery, and other cross-functional teams, you’ll turn complex commercial information into clear insights, recommendations, and actions. The work ranges from portfolio-level planning and prioritization to individual client and deal decisions. You’ll help determine where the business should focus, monitor performance and pipeline, identify risks and opportunities, and give leaders the information and recommendations they need to act. Success in this role requires comfort with reporting and data, technology fluency, strong analytical and commercial judgment, operational rigor, and the ability to communicate and influence across organizational levels. You’ll need to connect information from multiple sources, figure out what is happening and why, form a clear point of view, and turn that thinking into practical recommendations.

Key Responsibilities

• Develop client and portfolio intelligence by connecting revenue, pipeline, client, relationship, market, and other signals to identify growth opportunities, business risks, and areas requiring attention.
• Translate analysis into actionable recommendations, diagnosing underlying drivers, evaluating business implications and tradeoffs, and providing leaders with a clear point of view on where and how to act.
• Support revenue and pipeline planning and management, including pipeline health, opportunity qualification and progression, forecasting inputs, prioritization, and identification of commercial risks and gaps.
• Monitor commercial performance and governance, tracking KPIs, goals, adoption, and adherence to agreed commercial practices; identifying trends, gaps, and areas requiring intervention.
• Deliver executive-ready reporting and decision support through recurring governance cadences, translating commercial performance, risks, opportunities, and recommendations into clear narratives for senior leaders.
• Enable commercial processes, tools, and ways of working, partnering with process and product owners to translate changes into practical workflows, communications, training, and guidance for business users, while channeling end-user feedback to support continuous improvement.
• Drive adoption and accountability for agreed commercial practices, reinforcing expectations for data quality, process adherence, opportunity management, and other required ways of working.
• Partner across Client, Sales, Marketing, Finance, Delivery, and other functions to align stakeholders, resolve cross-functional issues, and improve commercial execution.
• Maintain strong operational and data discipline, ensuring commercial analyses, reporting systems of record, and deliverables are accurate, reliable, timely, and actionable.

Qualifications

• 5+ years of experience in commercial operations, sales operations or enablement, client leadership, revenue strategy, business operations, consulting, or a related role involving analysis and cross-functional business decision support.
• Strong analytical and diagnostic skills, with demonstrated ability to synthesize information from multiple sources, identify patterns and root causes, and convert findings into recommendations.
• Strong commercial acumen, including experience interpreting revenue, pipeline, forecast, client, or sales-performance information to assess risks, opportunities, priorities, and tradeoffs.
• Advanced Excel proficiency and experience with business intelligence, CRM, or revenue technology platforms.
• Experience with Power BI, Salesforce, LinkedIn Sales Navigator, ZoomInfo, Altify, Microsoft Copilot, or comparable platforms is preferred.
• Experience enabling business processes and driving adoption, including translating changing business needs and processes into practical workflows, communications, training, or operating practices.
• Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly, facilitate cross-functional conversations, and develop concise recommendations for senior and executive audiences.

The annual salary range for this position is $114,425-$132,750.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Location: USA - Remote - Illinois

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

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