Commercial Documentation Specialist I

SELCO Community Credit Union; Springfield (MO); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with employer contributions

Paid time off

Holidays

Wellness reimbursements

Educational reimbursements

Job summary

SELCO Community Credit Union is seeking a Commercial Documentation Specialist I to support the Commercial & Business Banking Team. The role focuses on preparing, reviewing, and maintaining loan and deposit documentation while assisting members with related services for a high-quality experience.

The position requires careful attention to regulatory compliance, strong communication, and the ability to collaborate with cross-functional teams.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in a financial institution.
• LaserPro or other commercial loan documentation software experience preferred.
• Must be bondable.

Responsibilities

• Prepare, review, and maintain accurate loan and deposit documentation.
• Assist members with related services to ensure high-quality experience.
• Boarding and servicing business and commercial loans in core systems.
• Electronic filing of documentation and regulatory compliance checks.
• Assist in projects with data analysis and cross-functional collaboration.
• Educate members and team members about SELCO products and services.

Skills

Customer service (GVAL-HI)

Cross-sell skills

Communication

Interpersonal / teamwork

Coaching receptiveness

Confidentiality

Professional demeanor

MS Office proficiency

Computer systems knowledge

Analytical thinking

Education

High school diploma

1 year financial institution experience

LaserPro or loan docs software

Bondable

Job description

Work Location

This position is only eligible for in-branch work arrangements.

Compensation

Base Salary: The full salary range for the Commercial Documentation Specialist I position is $22.50 to $32.85 per hour, with new hires generally starting between $22.50 to $27.65 per hour, based on relevant knowledge, skills, education, and experience.

Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Benefits

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Check out our complete benefits list here!

Position Overview

Responsible for supporting the Commercial & Business Banking Team by preparing, reviewing, and maintaining accurate loan and deposit documentation, while also assisting members with related services to ensure high-quality experience.

SELCO Core Essential Functions

• Demonstrate adaptability, leadership skills, and uphold SELCO’s Mission Statement, Corporate Values, Service Promises, and Exceptional Customer Service Standards.
• Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
• Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
• Consistently achieve individual performance goals and contribute to department and organizational objectives.
• Represent SELCO with a high level of integrity and professionalism.
• Adapt to and support change to accomplish SELCO’s goals and objectives.
• Actively participate in and/or lead required meetings and training courses.
• Perform other duties as assigned.

Position-Specific Essential Functions

• Ensure the accuracy, completeness, and quality of all customer documentation in accordance with procedures and regulatory requirements.
• Support commercial and business banking operations through a variety of services, including: a. Coordinating with internal and external customers to obtain documentation (e.g., credit reports, appraisals, insurance verification, UCC filings, title, and escrow reports).
• b. Preparing, reviewing, and maintaining accurate loan and deposit documentation.
• c. Boarding and servicing business and commercial loans in SELCO’s core systems.
• d. Electronic filing of documentation in the document imaging system, ensuring consistency in naming conventions, indexing, and retention practices.
• e. Conducting periodic file reviews to ensure documentation integrity and regulatory compliance.
• f. Participate in projects as needed, providing support through research, data analysis, and preparation of project deliverables, while collaborating with cross-functional teams to ensure timely completion and accurate execution.

• Serve as a department Subject Matter Expert (SME) in specialized compliance areas, including HMDA, RESPA, flood insurance, collateral perfection, and other documentation requirements.
• Assist in compiling and submitting monthly, quarterly, and annual internal and regulatory reports.
• Identify, report, and elevate suspected fraudulent activity to safeguard SELCO and its members.
• Process and track vendor invoices as needed, ensuring timely and accurate payments.
• Perform a variety of administrative functions, including recording, editing, and distributing agendas for meetings, assisting in scheduling, material preparation, and meeting notifications.
• Educate and support members and team members by providing helpful information on SELCO products and services and resolving account-related inquiries.

Skills and Abilities

The position requires:

• Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
• Ability to discover members needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).
• Effective interpersonal skills with the ability to work collaboratively with others.
• Willingness and ability to receive, give, and apply coaching and feedback.
• Ability to maintain confidentiality of sensitive information.
• Work ethics include dependability, punctuality, and a professional appearance and demeanor.
• Sophisticated computer and software skills, including Microsoft Office 365 applications.
• Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.
• Well-developed analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.
• Demonstrated ability to resolve problems effectively and proactively prevent future issues.
• Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.
• Demonstrates accuracy and close attention to detail in all work.
• Ability to perform and complete tasks despite background noise and interruptions.

Education and Experience

• High school diploma or equivalent; and
• At least one (1) year of experience in a financial institution; and
• LaserPro or other commercial loan documentation software experience is preferred; and
• Must be bondable.

Physical Demands

While performing the job duties, approximately 95% of the time is spent stationary, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 5 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.

Interaction and Work Environment

Reports To: Vice President, Commercial Portfolio Manager – Operations Team Leader
Work areas are typically inside, in a climate-controlled environment with background noise, distractions, and frequent interruptions.

Material and Equipment Used

Computer, phone, scanner, copier, web camera, and general office supplies.

Acknowledgement

I have received and reviewed a copy of the Commercial Documentation Specialist I job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.