Commercial Documentation Specialist I

SELCO Community Credit Union; Springfield (OR); Sur place; USD 47 000 - 68 000; Plein temps

Avantages offerts par ce poste

401(k) retirement plan

Paid time off

Health, dental, vision insurance

Résumé du poste

SELCO Community Credit Union seeks a Commercial Documentation Specialist I to support the Commercial & Business Banking Team. You will prepare and review loan documentation, assist members with related services, and ensure regulatory compliance and accuracy in documentation.

Ideal candidates have a high school diploma, 1 year in a financial institution, and familiarity with loan documentation systems. This is an in-branch, in-person role with benefits and incentives.

Qualifications

• Requires high school diploma or equivalent and at least 1 year experience in a financial institution.
• Experience with LaserPro or other commercial loan documentation software preferred.
• Bondable and able to meet regulatory and compliance requirements.

Responsabilités

• Prepare, review, and maintain accurate loan and deposit documentation.
• Board and service commercial loans in core systems and ensure data integrity.
• Electronic filing of documents and maintain naming conventions.
• Assist in reporting and regulatory submissions.
• Educate members on SELCO products and resolve account inquiries.

Connaissances

GVAL-HI customer service

Cross-sell knowledge

Communication skills

Team collaboration

Confidentiality

Time management

Formation

High school diploma or equivalent

1 year experience in financial institution

LaserPro or loan documentation software experience

Bondable

Outils

Microsoft Office 365

Description du poste

Mon - Fri: Between the hours of 8am and 5pm

Work Location

This position is only eligible for in-branch work arrangements.

Compensation

• The full salary range for the Commercial Documentation Specialist I position is $22.50 to $32.85 per hour, with new hires generally starting between $22.50 to $27.65 per hour, based on relevant knowledge, skills, education, and experience.
• Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Responsible for supporting the Commercial & Business Banking Team by preparing, reviewing, and maintaining accurate loan and deposit documentation, while also assisting members with related services to ensure high-quality experience.

SELCO Core Essential Functions

• Demonstrate adaptability, leadership skills, and uphold SELCO’s Mission Statement, Corporate Values, Service Promises, and Exceptional Customer Service Standards.
• Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
• Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
• Consistently achieve individual performance goals and contribute to department and organizational objectives.
• Represent SELCO with a high level of integrity and professionalism.
• Adapt to and support change to accomplish SELCO’s goals and objectives.
• Actively participate in and/or lead required meetings and training courses.
• Perform other duties as assigned.

Position-Specific Essential Functions

• Ensure the accuracy, completeness, and quality of all customer documentation in accordance with procedures and regulatory requirements.
• Support commercial and business banking operations through a variety of services, including:
  • a. Coordinating with internal and external customers to obtain documentation (e.g., credit reports, appraisals, insurance verification, UCC filings, title, and escrow reports).
  • b. Preparing, reviewing, and maintaining accurate loan and deposit documentation.
  • c. Boarding and servicing business and commercial loans in SELCO’s core systems.
  • d. Electronic filing of documentation in the document imaging system, ensuring consistency in naming conventions, indexing, and retention practices.
  • e. Conducting periodic file reviews to ensure documentation integrity and regulatory compliance.
  • f. Participate in projects as needed, providing support through research, data analysis, and preparation of project deliverables, while collaborating with cross-functional teams to ensure timely completion and accurate execution.
• Serve as a department Subject Matter Expert (SME) in specialized compliance areas, including HMDA, RESPA, flood insurance, collateral perfection, and other documentation requirements.
• Assist in compiling and submitting monthly, quarterly, and annual internal and regulatory reports.
• Identify, report, and elevate suspected fraudulent activity to safeguard SELCO and its members.
• Process and track vendor invoices as needed, ensuring timely and accurate payments.
• Perform a variety of administrative functions, including recording, editing, and distributing agendas for meetings, assisting in scheduling, material preparation, and meeting notifications.
• Educate and support members and team members by providing helpful information on SELCO products and services and resolving account-related inquiries.

Skills and Abilities

The position requires:

• Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
• Ability to discover members needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).
• Effective interpersonal skills with the ability to work collaboratively with others.
• Willingness and ability to receive, give, and apply coaching and feedback.
• Ability to maintain confidentiality of sensitive information.
• Work ethics include dependability, punctuality, and a professional appearance and demeanor.
• Sophisticated computer and software skills, including Microsoft Office 365 applications.
• Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.
• Well-developed analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.
• Demonstrated ability to resolve problems effectively and proactively prevent future issues.
• Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.
• Demonstrates accuracy and close attention to detail in all work.
• Ability to perform and complete tasks despite background noise and interruptions.

Education and Experience

• High school diploma or equivalent; and
• At least one (1) year of experience in a financial institution; and
• LaserPro or other commercial loan documentation software experience is preferred; and
• Must be bondable.

Physical Demands

While performing the job duties, approximately 95% of the time is spent stationary, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 5 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.

Interaction and Work Environment

Reports To: Vice President, Commercial Portfolio Manager - Operations Team Leader
Work areas are typically inside, in a climate-controlled environment with background noise, distractions, and frequent interruptions.

Material and Equipment Used

Computer, phone, scanner, copier, web camera, and general office supplies.

Acknowledgement

I have received and reviewed a copy of the Commercial Documentation Specialist I job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.