Commercial Division Manager - Sales & Service (UT, NV, AZ)

Coats; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Division Manager - Commercial to drive commercial goals through territory development and relationship building. The role requires strong leadership skills, excellent communication, and the ability to manage performance effectively. This position involves significant travel to customer sites and collaboration across departments, ensuring customer satisfaction and operational efficiency.

Qualifications

• Minimum of 2-3 years of successful team leadership in service, sales, or customer service roles.
• Ability to work effectively remotely.
• Experience in the automotive aftermarket is highly desirable.

Responsibilities

• Drive actions to improve key performance indicators such as customer satisfaction and sales.
• Develop and foster relationships with key stakeholders at key account customers.
• Manage and support Territory Managers by conducting weekly meetings.

Skills

Leadership

Communication

Organization

Customer Service

Sales

Technical Skills

Education

Bachelor’s degree in business administration or related field

Tools

MS Excel

PowerPoint

Cognos

Microsoft PowerBI

Job description

The Division Manager - Commercial will be tasked with driving actions to meet and exceed company commercial goals through territory development, relationship building, and process/policy improvements.

This position requires skills to develop a team, monitor/manage district performance, and train the territory team in business and role responsibilities. The role involves traveling within territories to visit key account customers, monitor performance, and lead the territory managers in executing sales and service strategies to improve commercial outcomes for customers and the company.

II. Key Responsibilities

• Drive actions to improve key performance indicators such as customer satisfaction, sales (installs), distributor sales network growth, full shop product category growth, direct service revenue and profitability, third-party sales/service network growth, and fix right first time two days (FRFT2D) through daily management and process improvements.
• Develop and foster relationships with key stakeholders at key account customers to minimize equipment downtime and enhance customer satisfaction.
• Create and implement action plans for territory development, including expanding customer base and product lines.
• Manage and support Territory Managers by conducting weekly meetings covering KPI reviews, technician performance and training gaps, issue escalation, and business updates.
• Ensure Territory Managers receive necessary support from other company resources such as payroll, HR, and engineering.
• Handle payroll reporting and approvals, and oversee daily management reports on revenue and dispatch data.

III. Background and Skills

• Minimum of 2-3 years of successful team leadership in service, sales, or customer service roles.
• Ability to work effectively remotely.
• Strong computer skills, especially in MS Excel and PowerPoint; experience with business intelligence software like Cognos or Microsoft PowerBI is a plus.
• Experience in the automotive aftermarket is highly desirable.
• Highly organized with excellent communication skills for efficient interaction with workgroups and individuals.
• Proven ability in planning, scheduling, and coordinating activities to meet customer needs promptly.
• Dedicated to providing outstanding service and support, with a professional and proactive attitude that builds confidence and trust with customers.

IV. Relationships and Travel

• Travel to customer sites may be required, exceeding 50% of the time.
• Interact with customers, shop managers, automotive technicians, and other industry members.
• Collaborate with Coats’ employees across various departments, including field service, customer service, and finance.

V. Education

• Bachelor’s degree in business administration or a related field is preferred; equivalent experience and education may suffice.

Coats Company is an equal opportunity employer committed to diversity and inclusion, evaluating qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, citizenship, sexual orientation, gender identity, or expression.