Commercial Division Manager - Sales & Service (Northern California)

Coats; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in the automotive aftermarket is seeking a Division Manager - Commercial to drive commercial goals through territory development and team management. The ideal candidate will have 2-3 years of experience in a leadership role, strong organizational and communication skills, and the ability to work effectively in a remote environment. This role involves significant travel to customer sites and collaboration with various departments to enhance customer satisfaction and business performance.

Qualifications

• 2-3 years of experience in service, sales, or customer service.
• Strong computer skills, especially in MS Excel and PowerPoint.
• Experience in the automotive aftermarket is a plus.

Responsibilities

• Drive actions to improve key performance indicators.
• Develop relationships with key stakeholders.
• Manage and support Territory Managers.

Skills

Team development

Customer satisfaction

Relationship building

Process improvements

Planning

Communication

Organization

Sales strategies

Education

Bachelor’s degree in business administration

Tools

MS Excel

PowerPoint

Business intelligence software

Job description

Division Manager - Commercial

The Division Manager - Commercial will be tasked with driving actions to meet and exceed company commercial goals through territory development, relationship building, and process/policy improvements.

This position requires skills in team development, monitoring and managing district performance, and training the territory team in business and role responsibilities. The role involves traveling within territories to visit key account customers, monitor performance, and lead the territory managers in executing sales and service strategies to improve commercial outcomes for customers and the company.

II. Key Responsibilities

• Drive actions to improve key performance indicators such as customer satisfaction, sales (installs), distributor sales network growth, full shop product category growth, direct service revenue and profitability, third-party sales/service network growth, and fix right first time two days (FRFT2D) through daily management and process improvements.
• Develop and foster relationships with key stakeholders at account customers to minimize equipment downtime and enhance customer satisfaction.
• Create and implement action plans for territory development, including customer and product line expansion.
• Manage and support Territory Managers by conducting weekly meetings covering KPI reviews, technician performance, issue escalation, and communication of business updates and process changes.
• Ensure Territory Managers receive necessary support from other company resources such as payroll, HR, and engineering.
• Handle payroll reporting and approvals.
• Oversee daily management reporting, including revenue and dispatch data.

III. Background and Skills

• At least 2-3 years of proven success leading a team in service, sales, or customer service roles.
• Ability to work effectively remotely.
• Strong computer skills, especially in MS Excel and PowerPoint; experience with business intelligence software (e.g., Cognos, Microsoft PowerBI) is a plus.
• Experience in the automotive aftermarket is a strong plus.
• Highly organized with effective communication skills for workgroups and individuals.
• Proven planning, scheduling, and coordination skills to meet customer needs promptly.
• Dedicated to providing outstanding service and support, building confidence, trust, and respect with customers.

IV. Relationships and Travel

• Travel to customer sites may exceed 50% of the time.
• Interact with customers, shop managers, automotive technicians, and others in the tire and wheel services industry.
• Collaborate with Coats employees, particularly those in field service, customer service, and finance departments.

V. Education

• Bachelor’s degree in business administration or a related field preferred; equivalent experience and education may be considered.

The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, citizenship, sexual orientation, gender identity, or other protected characteristics.