Commercial Division Manager - Sales & Service (Central California)

Coats; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the automotive aftermarket is seeking a Division Manager - Commercial to drive commercial goals through territory development and relationship building. The role involves overseeing Territory Managers, improving customer satisfaction, and requires strong leadership and organizational skills. Candidates should possess a Bachelor's degree and have 2-3 years of leadership experience in sales or customer service.

Qualifications

• 2-3 years of successful leadership experience in service, sales, or customer service.
• Ability to work effectively remotely.
• Experience in the automotive aftermarket is advantageous.

Responsibilities

• Drive actions to improve key performance indicators such as customer satisfaction and sales.
• Develop relationships with stakeholders at key account customers.
• Manage and support Territory Managers through KPI reviews and meetings.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Sales Management

Education

Bachelor’s degree in business administration or related field

Tools

MS Excel

PowerPoint

Business Intelligence Software

Job description

The Division Manager - Commercial will be tasked with driving actions to meet and exceed company commercial goals through territory development, relationship building, and process/policy improvements.

This position requires skills to develop a team, monitor/manage district performance, and train the territory team in business and role responsibilities. The role involves traveling within territories to visit key account customers, monitor performance, and train and lead territory managers in executing sales and service strategies to improve outcomes for customers and the company.

II. Key Responsibilities

• Drive actions to improve key performance indicators such as customer satisfaction, sales (installs), distributor sales network growth, full shop product category growth, direct service revenue and profitability, third-party sales/service network growth, and fix right first time two days (FRFT2D) through daily management and process improvements.
• Develop and foster relationships with stakeholders at key account customers to minimize equipment downtime and enhance customer satisfaction.
• Create and implement action plans for territory development, including customer and product line expansion.
• Manage and support Territory Managers by conducting weekly meetings covering KPI reviews, technician discussions, issue escalations, and communication of business updates and process changes.
• Ensure Territory Managers receive necessary support from other departments such as payroll, HR, and engineering.
• Oversee payroll reporting and approvals, and manage daily reports on revenue and dispatch data.

III. Background and Skills

• At least 2-3 years of successful leadership experience in service, sales, or customer service functions.
• Ability to work effectively remotely.
• Strong computer skills, especially in MS Excel and PowerPoint; experience with business intelligence software like Cognos or PowerBI is a plus.
• Experience in the automotive aftermarket is advantageous.
• Highly organized with excellent communication skills for effective team and individual engagement.
• Proven ability in planning, scheduling, and coordinating activities to meet customer needs promptly.
• A commitment to providing outstanding service and support, building confidence, trust, and respect with customers.

IV. Relationships and Travel

• Travel to customer sites may exceed 50% of the time.
• Interact with customers, shop managers, automotive technicians, and industry members.
• Coordinate with Coats employees across various departments including field service, customer service, and finance.

V. Education

• Bachelor’s degree in business administration or a related field is preferred; equivalent experience may suffice.

The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, citizenship, sexual orientation, gender identity, or other protected characteristics.