Commercial Dispatch & Operations Coordinator

Roscoe Brown, Inc.; Murfreesboro (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Company-paid life insurance

Paid Time Off

Company-provided equipment and tech

Employee discounts

Company events & celebrations

Career advancement opportunities

Job summary

Roscoe Brown, Inc. is seeking a Commercial Dispatcher to join our growing commercial HVAC and plumbing team in Murfreesboro, TN. This full-time role handles scheduling, customer communication, billing, proposals, and day-to-day service needs.

You will coordinate with technicians and leadership to ensure smooth operations and exceptional customer service, with opportunities to advance within Roscoe Brown.

Qualifications

• Experience in commercial HVAC, plumbing, service dispatch, or field service operations preferred.
• Strong organizational and multitasking skills.
• Excellent customer communication across phone, text, and email.
• Attention to detail and accuracy.

Responsibilities

• Create and manage commercial customer work orders from start to finish.
• Respond to customer inquiries regarding pricing, scheduling, job status, and future service needs.
• Plan and manage the rolling three-day commercial call board.
• Schedule and dispatch HVAC and plumbing technicians based on job requirements, customer needs, maintenance agreements, and emergency service.
• Reprioritize calls throughout the day as schedules change.
• Schedule and coordinate monthly commercial maintenance visits.
• Follow up on proposals, confirm receipt, correct contact information, and track approvals.
• Maintain accurate proposal and work order documentation.
• Manage third-party billing requirements and submit documentation, forms, and photos.
• Monitor documentation to prevent billing and payment delays.
• Conduct technician debriefs and review billing information before closing calls.
• Identify and resolve billing or documentation issues before moves to accounting.
• Maintain commercial parts procurement processes and track quotes.
• Research account history and update customer and billing information as needed.
• Collaborate with technicians, customers, dispatchers, leadership, and office teams to resolve issues.

Skills

Highly organized

Strong multitasking

Excellent customer communication

Problem solving

Independent yet team player

Adaptability

Tools

Service management software

CompanyCam

Job description

Roscoe Brown, Inc. is seeking a Commercial Dispatcher to join our growing commercial HVAC and plumbing team in Murfreesboro, TN. This full-time role handles scheduling, customer communication, billing, proposals, and day-to-day service needs.

You will coordinate with technicians and leadership to ensure smooth operations and exceptional customer service, with opportunities to advance within Roscoe Brown.