Commercial Customer Support Representative

Bridgestone; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A global tire manufacturer is seeking a Client Order Management Specialist to provide order management services and ensure customer satisfaction. Preferred candidates should typically have 1-2 years of related experience and reside within 80 miles of Nashville, TN. The role involves liaising with customers and internal teams to resolve order issues and support delivery improvements, all while working in an inclusive and dynamic environment.

Benefits

Supportive onboarding experience

Opportunities for development and mentorship

Corporate Social Responsibility activities

Dynamic work environment

Work/life effectiveness

Diverse and inclusive team

Qualifications

• Minimum of 1-2 years of related experience required.

Responsibilities

• Provide order management services to clients.
• Monitor and resolve order issues and processing errors.
• Communicate effectively with clients and team members.

Skills

Order management

Problem-solving

Communication

Collaboration

Job description

Overview

Company Overview: Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Job Category: Customer Support

Position Summary: Responsible for providing order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc. Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors. May also develop support delivery strategy and related processes, escalation procedures and training. Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client.

Our preferred candidate must live within an 80 mile radius of our corporate office in Downtown Nashville, TN

Responsibilities

• Requires basic knowledge of job processes and tools obtained through work experience
• Works with Manager and collaborates with other specialization teammates
• Directly impacts success of specialization's short-term goals
• Solves problems while able to anticipate additional needs/requests
• Communicates information that requires some explanation or interpretation
• Grows knowledge and skills developed through training and work experience

Minimum Qualifications

• Typically requires a minimum of 1-2 years of related experience

What you will enjoy working at Bridgestone

At Bridgestone, you are Free to Be. We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.