Commercial & Customer Success Coordinator

BCD Meetings & Events LLC; Northern (KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Room to grow

Everyone has a voice

Make your move

Comprehensive benefits

Job summary

BCD Meetings & Events LLC seeks a Commercial & Customer Success Coordinator to help align pricing, forecasting, and sales insights within a fast-paced, collaborative team. You will support RFPs, proposals, vendor enablement, and contract coordination while maintaining clean Salesforce data and SOPs.

You’ll partner with leadership across finance, legal, and client teams to drive growth and efficiency in the sales journey.

Qualifications

• Experience supporting a creative/agency-style business with commercial strategy.
• Familiarity with contract documents (Master Service Agreements, SOWs…).
• Proficiency using reporting tools to manage dashboards and workflows.
• Strong business writing and proofreading with attention to detail.

Responsibilities

• Turn data into action for pricing, forecasting, pipeline reporting, and insights.
• Collaborate in a fast-paced, cross-functional environment with changing priorities.
• Support sales processes end-to-end including RFPs, proposals, vendor enablement, and contracts.
• Keep Salesforce accurate and well-documented through reports and SOPs.
• Foster partnerships with leadership, finance, legal, and client teams to keep projects moving.

Skills

Pricing strategy

Forecasting

Pipeline reporting

Sales insights

Cross-functional collaboration

Sales process support

Salesforce reporting

Vendor coordination

Tools

Monday.com

Smartsheet

Excel

Job description

Search by Keyword or Location. When searching on location, enter the country's full name in English, e.g. United Kingdom or Germany.

Select how often (in days) to receive an alert:

Commercial & Customer Success Coordinator

Date: Sep 14, 2026

Location: US, Virtual, NOAM

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

If you love blending strategy, data, and collaboration, this role puts you right at the center of it all. Supporting The Collective, you'll work in a fast-paced, idea-driven creative environment where strong commercial thinking helps shape smart sales decisions and high-impact client work. From pricing strategy and contract support to Salesforce optimization and pipeline reporting, you'll help turn big-picture goals into practical, scalable processes. You'll also partner closely with senior leadership to drive growth, efficiency, and strong business outcomes across the sales journey.

• Turning data into action, especially when it comes to pricing, forecasting, pipeline reporting, and sales performance insights
• Working in a fast-paced, highly collaborative environment where multiple priorities, shifting deadlines, and detail-heavy projects are part of the day-to-day
• Supporting sales processes end to end, including RFP response support, proposal review, vendor enablement, and contract coordination
• Keeping Salesforce clean, useful, and effective through reporting, troubleshooting, SOP documentation, and team training
• Building strong partnerships across leadership, finance, legal, and client engagement teams to keep projects moving smoothly

You Might Also Have

• Experience supporting a creative, agency, or Collective-style business where commercial strategy meets client-facing delivery
• Familiarity with contract documents like Master Service Agreements, Statements of Work, Letters of Intent, and addendums
• Confidence using tools like Monday.com, Smartsheet, and Excel to manage reporting, project workflows, and process improvements
• Strong business writing and proofreading skills, with a sharp eye for accuracy and professionalism
• A proactive, solution-oriented mindset with the emotional intelligence to navigate cross-functional relationships effectively

You Should Know

• This role is virtual and will operate within the Central/ Eastern time zones.

If you're excited to bring structure, strategy, and smart problem-solving to a creative, high-impact team,

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Commercial & Customer Success Coordinator is between $55,000 - $65,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.