Commercial Customer Service Manager - National

PestCo; Vancouver (WA); On-site; USD 75,000 - 85,000; Full time

Job summary

PestCo is looking for a Commercial Customer Service Manager to oversee operations across multiple branches. This full-time role involves leading a customer service team and enhancing the overall customer experience. You will implement strategic initiatives aimed at improving satisfaction and retention, requiring strong leadership and organizational abilities. Competitive salary and comprehensive benefits included.

Benefits

Comprehensive Benefit Plans

Paid Time Off

Medical, Dental, and Vision Insurance

401K – Employer Match

Employee Discounts Program

Qualifications

• 5+ years in leading high-performing customer service teams.
• Experience managing multiple locations with teams of 4+ representatives.
• Proven track record of driving customer satisfaction and operational excellence.

Responsibilities

• Oversee operations of multiple branch locations for exceptional customer experience.
• Lead and optimize customer service team; drive satisfaction, retention, and loyalty.
• Develop strategic initiatives and manage processes to improve service delivery.

Skills

Leadership

Customer Satisfaction

Conflict Resolution

Multitasking

Interpersonal Communication

Education

BS in Business or similar degree preferred

Tools

Microsoft Office Suite

Job description

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This range is provided by PestCo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

Work. Grow. Build. Life.

Founded in late 2021, PestCo is one of the fastest growing Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Commercial Customer Service Manager - National

Position Type: Full-Time, Exempt

Compensation: 75k – 85k + generous quarterly bonus potential!

As theCommercial Customer Service Manager, you will oversee the operations of multiple branch locations, ensuring a consistently exceptional customer experience across all touchpoints. This role requires a dynamic leader with a passion for service excellence and a proven ability to manage people, processes, and performance.

Key Responsibilities:

• Lead, optimize and scale a high-performing customer service team, develop and implement strategic initiatives, drive customer satisfaction, retention, and loyalty.
• Recruit, train, and develop both new and existing customer service associates.
• Provide ongoing coaching and performance feedback to Customer Service Representatives (CSRs) and Office Managers.
• Ensure compliance with company policies and procedures to maintain consistent and superior customer experience.
• Monitor, analyze, and report on key performance indicators (KPIs) to meet customer experience and financial goals.
• Lead performance evaluations, provide guidance, and support professional development within the team.
• Collaborate with senior leadership to develop and execute annual plans aligned with company OKRs (Objectives and Key Results).
• Drive change management initiatives and ensure successful implementation of strategic plans.
• Identify operational needs and deliver solutions to enhance service delivery and team efficiency.
• Present regular performance updates and progress reports to leadership, using data to inform decisions and optimize outcomes.
  
  

Qualifications & Requirements:

• 5 + years of proven success in leading and managing high-performing customer service teams
• Requires up to 35% travel
• Experience managing teams of four (4) or more customer support representatives across multiple locations
• Strong track record of driving customer satisfaction and operational excellence
• Strong organizational and multitasking abilities.
• Excellent conflict resolution and interpersonal communication skills.
• Ability to work independently while adhering to established policies and procedures.
• Keen attention to detail and a proactive approach to problem-solving.
• Strategic thinking with the ability to interpret performance trends and implement corrective actions .
• Strong understanding of business performance metrics and their drivers.
• Ability to work independently and make critical decisions under pressure
• Prioritizing tasks and managing competing deadlines .
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Valid driver’s license (if travel is involved
• BS in Business or similar degree preferred
  
  

Why Join the PestCo Team?

Comprehensive Benefit Plans:

• Company-provided cellphone/devices or reimbursement
• Overtime, Commissions, and Bonuses
• Paid Time Off, Paid Sick Time, & Paid Holidays
• Medical, Dental, and Vision Insurance
• Company Provided Life Insurance
• 401K – Employer Match
• Health Savings Account (HSA) - Automatic Employer Contribution
• Flexible Spending Account (FSA), Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short-Term and Long-Term Disability
• Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• Employee Assistance Program
• PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
• Educational Resources and Training provided on-the-job.
  
  

Medical Benefits are effective on the 1st of the month following the date of hire.

To learn more about PestCo Holdings LLC please visit pestcoholdings.com .

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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