Commercial Communications & Change Lead

Caterpillar Brazil; Cary, Northern (NC, KY); Hybrid; USD 89,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Paid time off

Job summary

Caterpillar Inc. in Cary, North Carolina, is seeking a Business Operations Communications Analyst to support critical internal communications across the Commercial organization.

You will translate complex business information into clear messaging, align with leadership priorities, and help drive organizational readiness. The role requires collaboration with cross-functional teams and ongoing measurement of communication effectiveness.

Qualifications

• Experience supporting business continuity planning, organizational readiness, or communication efforts tied to critical business processes and operational change.
• Background developing and coordinating division-level communications that support leadership messaging, business priorities, and cross-functional alignment.
• Familiarity with applying corporate marketing and brand guidelines to ensure communication materials are consistent, professional, and aligned with enterprise standards.

Responsibilities

• Support the communication of commercial priorities, strategic initiatives, and operational changes across the organization.
• Translate complex business information into clear, concise, and actionable messaging for various stakeholder groups.
• Ensure communication activities align with commercial objectives and organizational priorities.
• Assist leadership teams in preparing communication materials, presentations, and messaging frameworks.
• Support change communication plans related to commercial processes, tools, organizational changes, and operational initiatives.
• Identify communication risks and barriers that may impact stakeholder understanding or adoption.
• Develop communication approaches that improve awareness, engagement, and readiness across affected teams.
• Monitor stakeholder feedback and recommend actions to improve communication effectiveness.
• Gather feedback from key stakeholders to understand communication needs and organizational challenges.
• Research industry trends, internal best practices, and communication approaches that enhance organizational effectiveness.
• Help identify opportunities to improve information flow, transparency, and alignment across functions.
• Track communication reach, engagement, and effectiveness metrics.
• Assess stakeholder understanding and adoption of key initiatives.
• Recommend improvements to communication strategies based on feedback and performance indicators.
• Partner with commercial leaders, operations teams, strategy teams, and functional organizations to align messaging.
• Facilitate communication planning and coordination across multiple projects and initiatives.
• Maintain strong working relationships with internal stakeholders and leadership teams.

Skills

Customer Focus

Collaboration

Creativity

Effective Communication

Relationship Management

Job description

Caterpillar Inc. in Cary, North Carolina, is seeking a Business Operations Communications Analyst to support critical internal communications across the Commercial organization.

You will translate complex business information into clear messaging, align with leadership priorities, and help drive organizational readiness. The role requires collaboration with cross-functional teams and ongoing measurement of communication effectiveness.