Commercial Client Advisor

vnbcareers; Clearwater (FL); On-site; USD 50,000 - 72,000; Full time

Job summary

vnbcareers is seeking a proactive Commercial Banking Servicing Specialist to act as the primary in-person contact for Commercial clients. You will manage end-to-end service requests, onboard and maintain accounts, and perform money movement and Treasury servicing tasks within established guidelines.

You will maintain timely client communication, build strong relationships, and refer expansion opportunities to Relationship Managers, while ensuring compliance with bank policies and controls.

Qualifications

• Excellent interpersonal and client service skills with the ability to manage Commercial client interactions independently.
• Ownership mindset to handle multiple requests end-to-end and drive work to resolution.
• Experience supporting Commercial clients in servicing; familiarity with banking workflows and systems.
• Clear written and verbal communication; ability to explain products and servicing expectations to clients.
• Strong attention to detail to follow policies, procedures, and documentation standards.

Responsibilities

• Act as the primary in-person Commercial client servicing contact, managing service requests end to end.
• Execute Commercial servicing transactions, including onboarding, account maintenance, and money movement.
• Perform transaction error decisioning and basic Treasury servicing activities within guidelines.
• Maintain clear, timely communication with Commercial clients and internal partners.
• Build and deepen Commercial client relationships through reliable service and engagement.
• Identify and refer expansion opportunities to Relationship Managers or Retail partners with proper handoffs.

Skills

Client servicing

Relationship management

Banking products knowledge

Communication skills

Problem solving

Documentation accuracy

Compliance adherence

Education

High School diploma or GED

Job description

Responsibilities include but are not limited to:

• Act as the primary in-person Commercial client servicing contact, managing service requests end to end with responsive, professional, and solution-oriented support.
• Execute Commercial servicing transactions, including onboarding, account maintenance, money movement, research, problem resolution, and routine service needs.
• Perform transaction error decisioning and basic Treasury servicing activities within established guidelines, applying sound judgment and escalating issues as appropriate.
• Maintain clear, timely communication with Commercial clients and internal partners, setting expectations, providing updates, and closing the loop on completed work.
• Build and deepen Commercial client relationships through reliable service, strong follow-through, and professional engagement.
• Identify and refer Commercial, Treasury, Consumer, and SMB expansion opportunities to Relationship Managers or Retail partners, ensuring warm handoffs while adhering to bank policies and controls.

Required Skills:

• Excellent interpersonal, client service, and relationship management skills, with the ability to independently manage Commercial client interactions and deliver responsive, professional, and solutions-oriented service.
• Ownership mindset with ability to manage multiple requests end-to-end, independently move requests forward, resolve obstacles, and drive work from intake through resolution with strong follow-through and accountability.
• Experience supporting Commercial clients in a servicing capacity. Working knowledge of Commercial banking products, servicing workflows, and enabling systems.
• Excellent written and verbal communication skills, including the ability to write correspondence clearly and appropriately, provide timely updates, and accurately explain products, and servicing expectations to clients and internal partners.
• Strong attention to detail and the ability to follow policies, procedures, and documentation standards while maintaining quality, accuracy, and compliance.
• Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve routine to moderately complex customer issues.
• Strong organization skills and a high degree of accuracy in documentation, tracking, and follow-up.
• Ability to work effectively in a branch environment while supporting both branch based and centralized Commercial workloads.

Required Experience:

• High School diploma or GED equivalent with a minimum of 3 years banking experience in customer service or treasury management.

Preferred Experience:

• Bachelor's Degree plus experience in working with a variety of Commercial & Industrial clients, including knowledge of branch operations a plus.