Commercial Client Administrator

Hancock Whitney Corp.; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hancock Whitney Corp. is seeking an Administrative Support professional to assist Relationship Managers in the Wholesale Segment.

You will handle customer service, loan documentation, and portfolio reporting to ensure accurate and timely processing of financial transactions. You will coordinate with CPAs, attorneys, and insurance agents, manage documentation workflows, and support various deposits and loan activities.

Qualifications

• High school diploma or equivalent; Associate’s degree preferred.
• 1 year of related support experience, preferably in a financial institution.
• Proficient in Microsoft Office Suite and banking systems.
• Strong communication and organizational skills.

Responsibilities

• Assist Relationship Managers with customer transactions and loan processes.
• Prepare and review loan documents; coordinate closings.
• Maintain multiple reports; monitor issues and communicate with RMs.
• Coordinate with CPAs, attorneys, and insurance agents for exceptions.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Banking systems

Loan documentation

Job description

JOB FUNCTION / SUMMARY:

This position is primarily responsible for providing administrative and operational support to Relationship Managers in the Wholesale Segment. This support includes the delivery of customer service at the highest levels, the performance of research and resolution of client issues, and the administration of loan documentation and portfolio reporting.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Provides support to Relationship Managers by assisting in the fostering of customer relationships through the processing of transactions, renewing loans, scheduling closings, resolving account/customer issues and providing various other administrative support. Works closely with Relationship Managers to assist with obtaining financial data, drafting letters and agreements, clearing exceptions, and obtaining collateral documentation. Coordinates with CPA's, attorneys, insurance agents, etc. of assigned clients to resolve specific exceptions and transactional issues. Coordinates the preparation of required loan documentation via worksheets; reviews loan documentation; coordinates execution of loan documents; coordinates booking of renewal loan documents; clears loan exceptions. Serves as a liaison between the Relationship Manager and Lending Services during document preparation. Coordinates document workflow as appropriate. Closes complete loan packages in conjunction with or in the absence of the relationship manager. Ensures applicable loan documentation is approved and in compliance with regulations and company policy; maintains knowledge of current lending policies, procedures and regulations. Responsible for the monitoring and maintenance of multiple reports; keeps Relationship Managers apprised of any issues/problems that may arise and need attention. Assists Relationship Managers in managing the deposit relationship and associated services, i.e. wires, account set up, NSF management, approvals, signatures, etc. Assist clients with draws, transfers and loan payments with appropriate authorization. Opens and services commercial deposit accounts. At certain locations, may receive checks and cash for deposit, record customer transactions, and issue receipts.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

High school diploma or equivalent; Associate’s degree preferred. 1 year of related support experience, preferably in a financial institution. Basic knowledge of financial statements Ability to learn loan documentation processes and systems. Proficient in the Microsoft Office Suite and banking systems. Strong communication and organizational skills.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

Ability to work under stress and meet deadlines Ability to operate related equipment to perform the essential job functions Ability to read and interpret a document if required to perform the essential job functions Ability to travel if required to perform the essential job functions Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers.

All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future.

Learn more at hancockwhitney.com/ourstory