Commercial Claims Litigation Manager

Next Insurance, Inc.; United States; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Annual performance-based incentive

Fully subsidized medical plan

Vision and dental options

Life insurance

Disability insurance

401(k)

Paid time off and parental leave

Job summary

ERGO NEXT is seeking a seasoned Claims Leader to drive settlement strategy and oversee a skilled team of Claim Specialists. You will guide adjudication practices, collaborate across departments, and deliver detailed reports to executives.

The role demands extensive liability claims experience, strong communication, and a track record of ethical, customer-focused leadership. Eligible candidates may participate in an incentive program and comprehensive benefits.

Qualifications

• Minimum 5–10+ years of management experience
• Experience with Commercial General Liability Claims (Construction Defect, Professional Liability, EPLI, etc.)
• Excellent written and verbal communication skills
• Ability to understand claims adjudication processes and jurisdictional issues
• Strong research and investigative abilities
• Trustworthy with high professional standards
• Keen service orientation and client focus

Responsibilities

• Develop and lead claims settlement strategy on a claim-by-claim basis
• Manage and provide feedback to Claim Specialists
• Provide file direction and oversight for direct reports
• Create procedural documents to support cost, cycle time, and service improvements
• Coordinate with other departments to investigate claims and facilitate handling
• Prepare clear, thorough reports and recommendations for senior leadership
• Determine when expert assistance is required and supervise a team of Claim Specialists

Skills

Management experience

Attention to detail

Written and verbal communication

Claims adjudication processes

Research and investigation

Negotiation and conflict resolution

Integrity and accountability

Customer service orientation

Education

Bachelor’s degree

Advanced degree preferred

Job description

ERGO NEXT's mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you’ll find ERGO NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

What You’ll Do

• Work in tandem with the Claims Leadership Team to develop and lead through completion claims settlement strategy on a claim-by-claim basis
• Manage and provide feedback to Claim Specialists on claim results and audit results
• Provide file direction and oversight as needed with direct reports
• Create procedural documents with data in support of recommendations to improve expenses, cycle time, and service
• Work inter-departmentally to investigate insurance claims and facilitate claims handling activities
• Prepare and present accurate, clear, thorough, and concise reports and letters to key company personnel, including reports on complex and/or highly detailed claims, providing conclusions and recommendations
• Use experience and judgment to determine when additional in-house or outside expert assistance may be required
• Leads an experienced team of Claim Specialists to adhere to Best Practices, Compliance, Reserving Guidelines, and Litigation Guidelines

What We Need:

• Commercial General Liability Claims Experience, specifically Construction Defect, Professional Liability, EPLI, etc.
• Minimum of 5 to 10+ years of management experience
• Outstanding attention to detail, organization, multi-tasking, problem-solving, interpersonal, and customer service skills
• Must have excellent written and verbal communication (e.g. roundtable presentation) skills
• Ability to understand claims adjudication processes, claim law, and jurisdictional issues
• Strong research and investigative abilities
• Negotiation, conflict resolution, and persuasion abilities
• Trustworthiness, integrity, and personal accountability
• Adherence to standards of ethical behavior and professional conduct
• Keen service orientation and ability to grasp and respond to sundry client needs
• Achieved or working towards any of the following designations: CPCU, PCLS/PCLA, SPPA, AIC2, SCLA
• Bachelor’s degree required, advanced degree preferred

ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

US annual base salary range for this full-time position:

$120,000 - $140,000 USD

Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.