Commercial Claims Assistant

Wcf-Insurance; Wallace Heights (UT); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

401K with 6% employer match

Employee Assistance Program (EAP)

Volunteer time off

4 weeks vacation in first year

Job summary

WCF Insurance in Sandy, Utah, is seeking a Commercial Claims Assistant to join the Commercial Auto Claims team. This entry-level role handles initial claim intake, documents information, and supports adjusters while delivering courteous, professional service.

The position offers full-time hours in an office setting with opportunities to learn the commercial claims process and advance to an Associate Commercial Claims Adjuster role based on performance and experience.

Qualifications

• Two years of customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and software applications.
• Excellent organizational and time management abilities.
• Attention to detail and accuracy.
• Ability to work independently and in a team.

Responsibilities

• Review and process incoming claims with complete documentation.
• Provide prompt telephone support to callers.
• Support claims adjusters by contacting claimants and witnesses.
• Investigate claims by collecting statements from claimants, witnesses, or medical providers.
• Manage minor claims to ensure prompt resolution.
• Maintain records of all claims activities.
• Coordinate with repair professionals for estimates and quality repairs.
• Direct complex claims to the appropriate adjuster.
• Maintain a professional demeanor in all interactions.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Education

High school diploma

Associate’s degree

Tools

Computer systems

Software applications

Job description

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.Position OverviewThe Commercial Claims Assistant is an entry-level role that supports the commercial claims team by serving as the first point of contact for new claims. This position involves speaking with customers, gathering and documenting claim information, while referring claims to the appropriate adjusters.Build Your CareerThis is an excellent opportunity for individuals who are interested in starting a career in claims and learning more about the commercial insurance industry. Opportunities for career tracking into the Associate Commercial Claims Adjuster role.Time & LocationThis is a full-time, hourly position that works at WCF's Sandy, Utah headquarters as a member of the Commercial Auto Claims team.CompensationThe hourly pay rate for this position is $21.00 to $24.00 based upon skills and experience.ResponsibilitiesReview and process incoming claims, ensuring all necessary documentation is complete and accurate.Provide prompt and courteous telephone support, making every effort to assist the caller.Support claims adjusters by making initial contact with customers and other involved parties.In certain cases, investigate claims by contacting claimants, witnesses, or medical providers to take initial statements or gather necessary information.Manage minor claims, ensuring they are resolved promptly and efficiently.Maintain accurate and up-to-date records of all claims activities.Assist with improvements to claims processes and procedures.Coordinate with repair professionals to obtain estimates and ensure quality repairs.Direct complex claims to the appropriate claims adjuster.Maintain a professional demeanor when interacting with internal and external contacts.QualificationsThe most qualified candidate will have:High school diploma required. Associate’s degree preferred.At least two years of customer service experience.Strong communication and interpersonal skills.Proficiency in using computer systems and software applications.Excellent organizational and time management abilities.Consistent demonstration of exceptional attention to detail and accuracy.Ability to work independently and as part of a team.BenefitsWCF Insurance offers an extensive compensation package. Benefits include:Medical, dental, and vision insurance.Company paid life insurance401K with a generous 6% employer matchEmployee Assistance Program (EAP)Time off to volunteer in the local communityAll employees earn 4 weeks of vacation their first year.The expected salary range for this position is 43,000.00-50,500.00. This salary range depends on experience, education, and location for this specific position.Current WCF EmployeesPlease apply through the \"Internal Job Postings\" tab within your employee Workday account.ValuesThe person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.Working ConditionsThis position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.Our PeopleWCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.WCF Insurance is an Equal Opportunity EmployerWCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.