Commercial Card Technical Product Implementation Vice President

JPMorganChase; Charlotte (NC); On-site; USD 170,000 - 300,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Job summary

JPMorganChase seeks a Commercial Card Technical Product Implementation Vice President in Charlotte, NC. The role involves overseeing the client onboarding experience, managing technical commercial card product implementations, and collaborating with internal stakeholders to enhance client satisfaction. Candidates should possess strong technical project management skills, effective communication abilities, and a Bachelor’s degree. The position offers a competitive salary and is part of a diverse and inclusive workforce committed to innovation and client service.

Qualifications

• 3+ years of technical project management experience or experience with complex client onboarding implementations.
• Adeptness at communicating with technical and non-technical resources.
• Excellent problem-solving skills.
• Ability to clearly communicate, partner, and influence.

Responsibilities

• Own the technical implementations for assigned clients.
• Meet and connect with clients through Zoom and other collaboration technologies.
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management.
• Manage client and partner expectations throughout the implementation process.

Skills

Technical Project Management

Communication

Problem-Solving

Client Relationship Management

Education

Bachelor of Science or Business Administration Degree

Tools

Microsoft Office Suite

Collaboration Tools (Zoom)

Job description

Commercial Card Technical Product Implementation Vice President

Join to apply for the Commercial Card Technical Product Implementation Vice President role at JPMorganChase

Commercial Card Technical Product Implementation Vice President

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Join to apply for the Commercial Card Technical Product Implementation Vice President role at JPMorganChase

Job Description

Own our Client’s Commercial Card Technical Product Onboarding experience end to end! Use your Project Management expertise to manage complex technical commercial card product implementations for JP Morgan Chase Clients from around the world.

Job Description

Own our Client’s Commercial Card Technical Product Onboarding experience end to end! Use your Project Management expertise to manage complex technical commercial card product implementations for JP Morgan Chase Clients from around the world.

As a Commercial Card Technical Onboarding Consultant Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. You will also partner with client and internal stake holders to help provide a best-in-class experience. You are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities

• Own the technical implementations for your assigned clients
• Meet and connect with clients through Zoom, and other collaboration technologies
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
• Manage client and partner expectations and understanding throughout the implementation process
• Exhibit ownership of implementations experience and own client satisfaction results
• Identify instances of business risk and show ownership of issues when they arise
• Scope client requests to insure the correct solution for the client is identified
• Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
  
  

Required Qualifications, Capabilities And Skills

• 3+ years of technical project management experience or experience with complex client onboarding implementations and comfort in a fast paced, dynamic client-facing environment
• Adeptness at communicating with technical and non-technical resources
• Strategic thinking with the ability to manage conflict and adapt to change
• Excellent problem-solving skills
• Demonstrated team building skills and ability to work in a team environment
• Ability to clearly communicate, partner and influence - leading others to a common goal
• Comfort in using technology such as Zoom and other collaboration tools for enhanced client discussions
• Exhibit adherence to policy and procedures and meet or exceed established SLA
• Proficiency in the Microsoft Office Suite of products
  
  

Preferred Qualifications, Capabilities And Skills

• Bachelor of Science or Business Administration Degree
• Knowledge of Commercial Card
• An appreciation for being a ‘keeper of our brand’
• Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), or systems integration space
• PMP or other Project management Certifications
• Passion for learning new operating models, technologies, and industry trends
  
  

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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