Commercial Auto Liability Claims Examiner III

Tristar Insurance; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Tristar Insurance is seeking a remote Claim Examiner to review, investigate, and resolve commercial auto and general liability claims across various states, including GA. Candidates should have expertise in claims handling for at least 7 years, with a strong background in managing complex claims.

The role requires excellent communication and analytical skills, as well as a valid adjuster license. Successful candidates will maintain an ongoing diary of claims and provide exceptional service to clients.

Qualifications

• Minimum 7+ years of commercial auto and general liability experience.
• 10 years of overall claims experience.
• Multi-state adjuster licensure or ability to obtain it.

Responsibilities

• Review and conclude assigned claims, including commercial auto and general liability.
• Interpret policies and determine coverage.
• Oversee investigative service providers.

Skills

Verbal Communication

Written Communication

Analytical Skills

Negotiation Skills

Decision-Making

Education

High School Diploma or GED (required)

Bachelor’s in related field (preferred)

Tools

Computer Proficiency

Job description

Job Details

Position: Claim Examiner (Float) – remote; review, investigate, and resolve commercial auto and general liability claims across FL, NY, GA, and TX. Must be licensed and maintain continuous coverage for permanent examiners.

Responsibilities

• Review, process, and conclude assigned claims, including complex commercial auto and general liability casualty claims.
• Interpret policies and determine coverage.
• Oversee outside investigative service providers and collaborate with clients and counsels.
• Maintain an ongoing diary and assess exposure with accurate reserves and settlement recommendations.
• Prepare loss reports with liability and damages analysis.
• Initiate recovery efforts for subrogation or risk transfer when applicable.
• Document all correspondence and decisions in claim file records.
• Provide outstanding service to the client and assist supervisors with tasks or special projects.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED (required); Bachelor’s in related field preferred.
• Minimum 7+ years of commercial auto and general liability casualty experience or equivalent combination of education and experience.
• At least 10 years of commercial automobile and general liability claims experience.
• Knowledge of claims handling concepts, coverage issues, and product line knowledge.
• Strong verbal and written communication skills, advanced analytical, decision‑making, and negotiation abilities.
• Computer proficiency.
• Multi‑state adjuster licensure or ability to obtain required licenses.
• AICPCU industry designation preferred.

Preferred Skills

• Clear communication, both oral and written.
• Relationship management in fast‑paced environment.
• Excellent customer service and problem‑solving.
• Analytical abilities to exercise judgment and evaluate claims.
• Understanding of litigation process and case valuation in multiple jurisdictions.
• Strong organization, time‑management, and prioritization.
• Independence, flexibility, and creativity.

Mental Requirements

Reasoning and problem‑solving abilities: follows instructions, solves practical problems, logical and scientific thinking. Mathematical skills: basic arithmetic, fractions, decimals, percentages, algebraic and geometric calculations. Language skills: understanding and following instructions, drafting correspondence, reporting, and editing.

Physical Requirements

Work environment is largely sedentary; occasional lifting of up to 10 lbs and light physical activity. Physical work ranges from light (up to 20 lbs occasional) to medium/heavy as described in the original text, but the role primarily requires sustained sitting, with occasional movement and use of computer equipment.

Working Conditions

Exposure to common office environmental factors: noise, temperature extremes, vibrations, chemicals, electrical shock, and rapid work pace. Contact with clients, attorneys, and investigative service providers is frequent.