Commercial and Residential Property Insurance Customer Service Representative

Maximus; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service firm is seeking a Customer Service Representative to support their property insurance business. This remote position requires handling calls and emails with a focus on customer concerns and eligibility inquiries. The ideal candidate should have experience in call centers and be willing to work standard hours in Eastern Standard Time. Competitive compensation and comprehensive training are provided.

Benefits

Work/Life Balance Support

Competitive Compensation

Comprehensive Insurance Coverage

401K Retirement Savings plan

Paid Time Off Package

Holistic Wellness Support

Tuition Reimbursement

Qualifications

• 1+ years of relevant professional experience required.
• Commercial and residential property insurance experience required.
• Must be able and willing to work Monday- Friday 8:00am-5:00pm EST.

Responsibilities

• Provide informed responses to customer concerns.
• Respond to all forms of inbound and outbound contacts.
• Process workflow documents for customer eligibility.

Skills

Inbound call center experience

Outbound call center experience

Electronic communication with customers

Microsoft application experience

Customer service skills

Education

High school diploma or GED

Job description

Description & Requirements

Maximus is currently seeking a Customer Service Representative to support our Commercial and Residential Property Insurance business needs. This is a remote opportunity. The primary responsibilities will include chat, email, inbound and outbound calls. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees care for each caller with the highest levels of knowledge and professionalism.

At Maximus we offer a wide range of benefits to include:

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.
• Respond effectively to all forms of inbound and outbound contacts.
• Process workflow documents, which include income, identity, and other eligibility verification documents.
• Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

Minimum Requirements

• High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
• Commercial and residential property insurance experience required.
• Inbound and outbound call center experience required.
• Electronic communication with customers including email and chat experience required.
• Must be able and willing to work Monday- Friday 8:00am-5:00pm Eastern Standard Time (EST).
• Microsoft application experience required.

Home Office Requirements:

• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [e-mail].

Compensation: $21-$23

Remote: Yes