Commercial Account Specialist

UMB Bank; Montpelier (VT); Remote; USD 62,000 - 120,000; Full time

Job summary

A financial institution is seeking a Remote Commercial Account Specialist to manage account openings and maintenance, ensuring compliance with regulations. The ideal candidate has over 5 years of customer experience and banking knowledge. The position offers a salary range of $62,310.00 to $119,200.00, alongside competitive benefits including 401(k) matching and paid time off.

Benefits

Paid Time Off

401(k) matching program

Comprehensive benefits plan

Tuition reimbursement

Qualifications

• 5+ years of delivering unparalleled customer experience.
• 1+ year of banking or financial services experience.
• Ability to multi-task and be flexible in a fast-paced environment.

Responsibilities

• Review legal documentation for banking documents.
• Handle requests to add or change account signers.
• Maintain a thorough and complete client file.

Skills

Customer experience

Communication skills

Organizational skills

Problem-solving skills

Time management

Education

High school diploma or equivalency

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

COMMERCIAL ACCOUNT SPECIALIST-REMOTE

The role is responsible for opening and maintaining accounts (demand deposit and time deposit) across the Commercial Bank for new and existing clients, including client contact. This role provides the same oversight for document review in collaboration with other business partners including Institutional Bank, Business Banking, Legal and Corporate Risk, Private Banking, Consumer Bank. The position aims to deliver an unparalleled customer experience.

Responsibilities

• Review legal documentation to analyze entity documentation for, but not limited to, Corporations, Limited Liability Companies, Limited Liability Partnerships, Joint Ventures and Trusts, to properly title and determine authorized signers on banking documents for both new and existing clients.
• Handle requests from existing clients to add or change a signer on an existing account.
• Document the beneficial ownership of each legal entity customer account, including individuals who own the commercial entity and those who will access banking and payment systems through the account.
• Prepare all new or updated banking documents and paperwork to open or update deposit account requests while adhering to compliance and regulatory policies and procedures.
• Establish accounts through the BPM BAW (Business Automation Workflow) system accurately, timely, and efficiently.
• Perform StartRight for new accounts opened.
• Maintain a thorough and complete client file including all documentation required for ongoing client support and regulatory requirements.
• Track requests and participate in team meetings to analyze requests, solve common issues, and recommend changes to training or procedures.
• Respond timely to internal and external client calls, questions, and concerns.
• Facilitate the resolution of all Account Opening Escalations in a timely manner.
• Collaborate with the Relationship Team to set clear expectations regarding deliverables and due dates.

Qualifications

• High school diploma or equivalency
• 5+ years of delivering unparalleled customer experience
• 1+ year of banking or financial services experience
• Excellent verbal and written communication skills
• Ability to multi-task and be flexible in a fast-paced environment with quick turnaround requests
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Good time management skills and self-motivation
• Ability to work independently and as part of a team
• Good problem solving skills

Compensation

$62,310.00 – $119,200.00

The posted compensation range represents the standard for this role and may vary by geographic location, experience level, and other job-related factors. The range does not encompass the full earning potential for this role. See the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, including Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company-sponsored benefits plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

About UMB

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