Commercial Account Manager - Pittsburg, KS

Wood Insurance Center; Pittsburg (KS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

Wood Insurance Center in Pittsburg, KS is seeking a Commercial Account Manager to serve as the primary contact for commercial clients and manage end-to-end policy files. You will handle inquiries, document endorsements, and process changes while ensuring superior client service.

The role emphasizes building lasting relationships, coordinating with carriers, and identifying coverage opportunities to expand services for our business clients.

Qualifications

• Minimum 2 years of experience in customer service, preferably within the insurance industry.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with agency management software is a plus.

Responsibilities

• Serve as the primary point of contact for commercial insurance clients, addressing inquiries and concerns promptly and professionally.
• Manage client files, ensuring all policy information, endorsements, and correspondence are accurately documented and maintained.
• Process policy changes, endorsements, and cancellations efficiently.
• Coordinate with insurance carriers on behalf of clients to resolve issues and obtain information.
• Provide outstanding support to clients, fostering strong, long-term relationships.
• Help identify potential coverage gaps or opportunities for additional services.

Skills

Customer service

Communication skills

Insurance industry knowledge

Microsoft Office

Agency management software

Education

Associate's degree

Bachelor's degree

Tools

Agency management software

Job description

Job Description

Join our Team! Are you passionate about providing exceptional service and building meaningful relationships? Wood Insurance Center, a cornerstone of the Pittsburg, Kansas community for years, is looking for a dedicated Commercial Account Manager to join our close-knit team. We're not just an insurance agency; we're a group of individuals committed to understanding and serving the unique needs of our commercial clients. Here, you'll be more than just an employee; you'll be a vital part of our family, contributing directly to the success and satisfaction of the businesses we protect. You'll have the opportunity to make a real difference by ensuring our clients receive the attention and support they deserve. If you're looking for a role where your contributions are valued and you can grow your career in a positive, supportive environment, we warmly invite you to explore this exciting opportunity with us in Pittsburg!

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

Serve as the primary point of contact for commercial insurance clients, addressing inquiries and concerns promptly and professionally.

Manage client files, ensuring all policy information, endorsements, and correspondence are accurately documented and maintained.

Process policy changes, endorsements, and cancellations efficiently.

Coordinate with insurance carriers on behalf of clients to resolve issues and obtain information.

Provide outstanding support to clients, fostering strong, long-term relationships.

Help identify potential coverage gaps or opportunities for additional services.

Requirements

High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

Minimum of 2 years of experience in customer service, preferably within the insurance industry.

Excellent verbal and written communication skills.

Strong organizational and time-management abilities.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Experience with agency management software is a plus.

A genuine desire to help others and build rapport.