Commercial Account Manager

Reachdesk; Philadelphia (Philadelphia County); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) matching

Flexible PTO

Collaborative culture

Diversity & inclusion

Job summary

Reachdesk is seeking a Commercial Account Manager in the United States to own retention and growth across a portfolio of existing customers. This role emphasizes renewals, expansion, and strategic growth, with some prospecting within your book of business, and requires strong commercial judgment to identify revenue opportunities.

You will quarterback cross-functional teams to deliver measurable outcomes, build executive relationships, and drive upsell/cross-sell across teams while maintaining

Qualifications

• 5+ years in account management or similar commercially oriented roles with direct revenue ownership and renewal/retention track record.
• Experience in subscription-based SaaS or recurring revenue environments with a consultative, strategic sales motion preferred.
• Proven ability to renew, upsell, cross-sell within existing book of business and create pipeline.
• Strong commercial judgment and problem-solving abilities; capable of executive-level relationship building.
• Excellent written, verbal, and analytical communication; able to simplify complex concepts.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build multi-threaded relationships with key stakeholders.
• Drive upsell, cross-sell, and expansion opportunities.
• Prospect to expand Reachdesk’s opportunities within your book of business.
• Lead renewal and commercial conversations including pricing and terms.
• Run strategic account planning tied to customer priorities and outcomes.
• Identify challenges early and coordinate cross-functionally to solve them.
• Coordinate internal teams to help customers achieve the right outcomes.
• Maintain forecasting discipline and pipeline visibility.
• Represent Reachdesk in executive-level discussions.

Skills

Account management

Renewals

Upsell

Strategic account mgmt

Executive relationships

Forecasting

Cross-functional collaboration

Communication

Job description

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.

About us

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks.

Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world‑class team with hubs in New York, London, and Lisbon. We’re growing and currently looking for a Commercial Account Manager in the US to join us.

Role description

As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

Success in this role requires strong commercial judgment, problem‑solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross‑functional teams to drive strong customer outcomes. Your goal is to grow long‑term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.

Key responsibilities include the following

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi‑threaded relationships across key stakeholders and decision‑makers
• Drive upsell, cross‑sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross‑functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive‑level discussions

About you

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription‑based SaaS or other recurring‑revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross‑sels, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem‑solving ability
• Proven ability to build executive‑level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self‑motivated and organized, with a proven ability to manage multiple priorities in a fast‑paced, innovative environment

About the benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative working culture populated by innovative, fun, and dedicated people.
• Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar‑size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

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US Salary: $160,000 USD - $200,000 USD