Commercial Account Manager

Reachdesk; Boston (MA); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers, focusing on renewals, expansion, and strategic account growth, with some prospecting within your book of business. You will build executive relationships, drive upsell and cross-sell, lead renewal conversations, and coordinate cross-functional teams to deliver measurable outcomes.

This role offers a hybrid or remote option based on location, with US Eastern or New York Metro

Qualifications

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership.
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion.
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business.
• Track record of creating pipeline and generating new opportunities within existing accounts.
• Strong commercial judgment and problem-solving ability.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build strong, multi-threaded relationships across key stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion opportunities within existing accounts.
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases.
• Lead renewal and commercial conversations, including pricing, terms, and negotiation.
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes.
• Identify customer challenges early and work cross-functionally to solve them.
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes.
• Maintain strong forecasting discipline and pipeline visibility across your book of business.
• Represent Reachdesk with confidence and professionalism in executive-level discussions.

Skills

Account management

Revenue ownership

SaaS experience

Upsell / cross-sell

Executive relationships

Strong communication

Strategic sales

Pipeline development

Multi-priority

Job description

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) - your choice based on location.

About us

Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world‑class team across New York, London, and Lisbon.

We’re growing, and we’re currently looking for a Commercial Account Manager to join us.

About the role

As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross‑functional teams to drive strong customer outcomes. Your goal is to grow long‑term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi‑threaded relationships across key stakeholders and decision‑makers
• Drive upsell, cross‑sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross‑functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive‑level discussions

About you

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription‑based SaaS or other recurring‑revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross‑sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem‑solving ability
• Proven ability to build executive‑level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self‑motivated and organized, with a proven ability to manage multiple priorities in a fast‑paced, innovative environment

The benefits

• Competitive salary with generous stock options
• 401(k) with employer match
• Medical, dental & vision insurance, including mental health support and fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people

Compensation

Compensation is based on standardized salary ranges by role, level, and location, benchmarked against similar-size companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.

Our diversity statement

Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location - benchmarking against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

Privacy Policy:

We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy

US Salary

US Salary: $160,000 USD - $200,000 USD