Commercial Account Manager

Norwest Venture Partners; Enterprise (OR); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading tech company is seeking an Account Manager to manage a portfolio of customer accounts and drive retention while identifying growth opportunities. The ideal candidate will have 1-5 years of experience in account management, focusing on customer relationships and revenue growth. This is a remote-first position, prioritizing candidates from the UK, but open to others depending on qualifications.

Qualifications

• 1-5 years of experience as an Account Manager or Renewals Specialist.
• Proven ability to manage multiple accounts while balancing renewals and identifying opportunities.
• Strong communication and relationship-building skills.

Responsibilities

• Manage a portfolio of customer accounts focusing on retention.
• Lead the renewal process ensuring customer needs are met.
• Identify growth opportunities within accounts.

Skills

Communication skills

Negotiation skills

Relationship building

Self-motivated

Job description

Overview

Company Address: 548 Market St, PMB 77953, San Francisco, California 94104, US

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce.

Job Description

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit www.influxdata.com.

We are looking for a results driven Account Manager to join our Commercial team! In this role, you will manage a portfolio of around 30-40 accounts, focusing on retention while identifying opportunities for growth and incremental ARR. The ideal candidate will have 1-3 years of experience as an Account Manager or Renewals Specialist, with a proven ability to foster relationships and expand account spend.

At this time, we're prioritizing folks who live in the UK.

What you'll be doing

• Manage a portfolio of customer accounts and renewals with a focus on customer obsession and high retention and satisfaction levels.
• Lead the renewal process for each account, ensuring customers\' needs are met, check-ins are scheduled and commercial terms align with customer needs and expectations.
• Identify and implement growth opportunities within your accounts to drive incremental revenue growth. Identify new use cases and new groups that can get value from additional capabilities.
• Build and maintain strong relationships with key stakeholders within each account.
• Collaborate with cross-functional teams (Sales, Support, Marketing, etc.) to enhance customer experience and maximize value.
• Monitor account health and proactively address potential risks to retention and growth.

What we're looking for

• 1-5 years of experience as an Account Manager or Renewals Specialist, with a focus on driving renewals and growth.
• Proven ability to manage +50 accounts while balancing renewals and identifying expansion opportunities.
• Strong communication, negotiation, and relationship building skills.
• Self-motivated with the ability to work independently and as part of a team.

It’s a plus if you have

• Experience selling open source/SaaS
• Experience in NoSQL data technologies or other modern data platforms
• Experience selling enterprise management solutions (Systems Management, Cloud Management, log analytics, APM, Network Monitoring)

Interview Information

Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage.

Our Core Values

Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values:

• We value each other
• We believe humility drives learning
• We embrace failure
• We are committed to open source

Visit our careers page to learn more about working at InfluxData.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability.

InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees. InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place.

Beware of job scams and fraudulent offers! Our recruiters use @influxdata.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers.