Commercial Account Manager

Catalent Pharma Solutions; Chelsea (ME); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Day-one medical, dental, and vision

401(k) with company match

Tuition reimbursement

Generous paid time off

Job summary

Catalent’s Chelsea, MA site is seeking a Commercial Account Manager to serve as the primary site contact for assigned customer accounts and drive continuous improvement in the commercial process. You will build strong relationships with stakeholders and promote the Catalent brand in a fast-paced environment.

This onsite role requires coordinating forecasting, demand planning, and production requirements across functions, while onboarding new clients as programs transition to routine

Qualifications

• Bachelor’s Degree is required.
• Minimum 3 years in commercial account management or related roles.
• Experience coordinating across multiple internal stakeholders in pharma/CDMO environments.
• Experience forecasting, demand planning, S&OP, or commercial execution activities.
• Strong communication, relationship-building, and cross-functional collaboration skills.

Responsibilities

• Serve as the primary commercial contact for assigned customer accounts, acting as the voice of the customer, and ensuring successful execution of commercial manufacturing programs.
• Partner with customers, operations, planning, finance, quality, and supply chain teams to align forecasts, demand plans, and production requirements.
• Lead onboarding and integration of new commercial clients as programs transition from development to routine manufacturing.
• Develop and implement scalable account management, forecasting, and planning processes to support the site’s growth.
• Drive cross-functional communication, issue resolution, and strategic relationship management while balancing customer expectations with operational capabilities.
• Perform additional duties as needed.

Skills

Client relationship management

Cross-functional collaboration

Forecasting & planning

Strong communication

Problem-solving

ERP systems

Education

Bachelor's Degree

Tools

Microsoft Office

ERP systems

Job description

Commercial Account Manager

About Site

Catalent’s Chelsea, Massachusetts site (Greater Boston area) specializes in inhalation and oral drug development and manufacturing, withexpertisein spray dry dispersion, dry powder inhalers, and bioavailability enhancement technologies. The site supports programs from development through commercial manufacturing and serves as a key part of Catalent’s global oral and specialty delivery network.

Position Summary

We have an opportunity for a Commercial Account Manager to join our team and act as the primary site contact for assigned customer accounts. In this role, you will ensure customer satisfaction by managing the commercial process and driving continuous improvement. You will build strong relationships with key stakeholders and provide a consistent experience while promoting the Catalent brand. This position is ideal for someone who enjoys working in a fast-paced environment and values collaboration and accountability.

Shift: Monday – Friday 1stshift
Location: 100%onsiteat our facility in Chelsea, MA

The Role

• Serve as the primary commercial contact for assigned customer accounts, acting as the voice of thecustomer,and ensuring successful execution of commercial manufacturing programs.

• Partner with customers, operations, planning, finance, quality, and supply chain teams to align forecasts, demand plans, and production requirements.

• Lead onboarding and integration of new commercial clients as programs transition from development and PPQ into routine commercial manufacturing.

• Develop and implement scalable account management, forecasting, and planning processes to support the site’s continued commercial growth.

• Drive cross-functional communication, issue resolution, and strategic relationship management while balancing customer expectations with operational capabilities.

• Performadditionalduties as needed.

Candidate MinimumRequirements

• Bachelor’s Degree isrequired.

• Minimum of3 years of experience in commercial account management, strategic account management, commercial operations, customer-facing operations, supply chain, planning, orrelatedclient-facingroles.

• Experience managing customer relationships and coordinating across multiple internal stakeholders ina manufacturing, CDMO, pharmaceutical, life sciences, orothercomplex operationalenvironment.

• Experience supporting forecasting, demand planning, SIOP/S&OP, or commercial execution activities.

• Strong communication, relationship-building, and cross-functional collaboration skills.

• Demonstrated ability to manage multiple priorities, solve problems, andoperateeffectively in a fast-paced, evolving environment.

• Proficiencywith Microsoft Office applications; experience with ERP systems preferred.

Preferred Skills & Background

• Experience in pharmaceutical manufacturing, CDMO/CMO, life sciences, or other regulated manufacturing environments.

• Experience owning customer forecasts and aligning demand with operational capacity.

• Participation in SIOP/S&OP processes or similar integrated business planning activities.

• Experience developing, improving, or implementing business processes in a growing organization.

• Knowledge of PPQ, commercial manufacturing, inhalation products, oral solid dose (OSD), or related pharmaceutical operations is preferred but notrequired.

• Experience with inhalation, spray drying, or OTC products is a plus.

Compensation

Theanticipatedsalary range for this position in Massachusetts is $90,000 – $120,000plus eligibility fora bonus. The final salary offered to a successful candidate may vary, and will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. Catalent is a multi-state employer, and this salary range may not reflect positions that work in other states.

Why you should join Catalent

• Opportunity to play a key role in driving growth within a global CDMO leader.

• Competitive compensation package, including incentive opportunity.

• Day-one medical, dental, and vision coverage.

• 401(k) with companymatch.

• Tuition reimbursement and professional development opportunities.

• Generous paid time off and holiday schedule (152 hours+ 8 holidays.)

• Collaborative, mission-driven culture focused on improving patient outcomes worldwide.

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [e-mail]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.