Commercial Account Manager

Reachdesk; Boston (MA); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager in the US, offering remote (Eastern Time) or hybrid work based on location. The role focuses on retention, renewals, expansion, and strategic growth across a portfolio of existing customers.

You will drive upsell, cross-sell, and expansion opportunities while coordinating with cross-functional teams to deliver measurable outcomes. Success requires strong commercial judgment, problem-solving, and the ability to convert customer needs into revenue

Qualifications

• 5+ years in account management or similar revenue-role with renewals/retention responsibilities.
• Experience in subscription-based SaaS or recurring revenue models preferred.
• Proven track record of renewals, upsells, and expanding within existing accounts.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build relationships across stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion within accounts
• Prospect to expand opportunities across teams and use cases
• Lead renewal and commercial discussions including pricing and terms
• Run strategic account planning and business reviews with measurable outcomes
• Collaborate with Client Success, Swag Sourcing, Marketplace, and Logistics
• Maintain forecasting discipline and pipeline visibility
• Represent Reachdesk in executive discussions

Skills

Account management

Revenue ownership

Commercial judgment

Relationship building

Sales/BDR experience

SaaS/recurring revenue

Renewals/upsell

Executive communication

Analytical skills

Multi-tasking

Job description

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.

About us

Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.

We’re growing, and we’re currently looking for a Commercial Account Manager to join us.

About the role

As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

About you

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

The benefits

• Competitive salary with generous stock options
• 401(k) with employer match
• Medical, dental & vision insurance, including mental health support and fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people

Compensation is based on standardized salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.

• Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

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US Salary: $160,000 USD - $200,000 USD